Company news TRANSPORT


signature of who took receipt of the consignment moments after it has been delivered,” he said. “There will also be the functionality to see an image of any damage that has happened to goods when we collect them from third parties. In addition, the data will give us more accurate statistics of how our fleet is being utilised, etc.”


Shaun Coughlin: “One of the many key benefits of the M3 for SW Group Logistics is the way it enables its drivers to send and capture data and provide live tracking status updates to its customers.”


Cray said of the Sky M3: “This is a very good quality, cost- effective device. It is also a very reliable, solid product so users won’t experience a lot of downtime. At PSI we maintain all the main manufacturers’ handhelds and so have a very good idea of what return rates are like right across the broad spectrum of devices. And without doubt the M3 is easily up there with the best. It also comes as a bundled solution with appropriate cradle and accessories depending on the requirements of the end.


“


Our software constantly needs ad hoc changes to support customers’ requirements, and over the years I have never had to say to a customer ‘no, we cannot do that’,” he said. “This is one of the many reasons why we have remained with tmWare and will continue to do so in the future.”


– Gary Causer, SW Group Logistics. Trust and excellent customer service


SW Group Logistics has worked with tmWare for over 15 years and, as Causer explained, over this time tmWare has built up a good relationship based on trust and excellent customer service. “Our software constantly needs ad hoc changes to support customers’ requirements, and over the years I have never had to say to a customer ‘no, we cannot do that’,” he said. “This is one of the many reasons why we have remained with tmWare and will continue to do so in the future.” 


October 2010


MANUFACTURING &LOGISTICS


IT 49


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