Company news Supply Chain
Further plans are in place to roll out additional drop boxes to other Network Rail stations in and around London and across the UK by the end of 2010. ByBox drop boxes available in London mainline stations London Euston and London Victoria. King’s Cross St Pancras, Liverpool Street and London Paddington are also expected to have been added by the time this edition of Manufacturing & Logistics IT goes to press.
Technical services Another recent ByBox development has been the introduction of its Technical Services department. Mark Garritt, ByBox’s managing director, explains the rationale and background behind the move. “For the past seven years we have done a great job of moving and returning parts for our customers. We have developed some very clever IT that gives 100 per cent visibility of our customers stock wherever it is in their supply chain, and given them, and indeed us, really useful management information so we can all make really well informed decisions. The result has been huge reductions in stock levels, so a big tick in the box. We also have the largest logistics
infrastructure for moving parts about, pre 8.00am in the UK, so the part is always as close to the job as possible. As part of our evolution, we created a repair facility within
us to do more for them on a variable cost base. Therefore we formally launched our Technical Services division, though in truth, we have been providing this type of joined up for service for quite some time.”
Mark Garritt: “To complement the launch of the Technical Services division we have launched our services as something that is available 7 days a week, 365 days a year.”
our logistics network. This has clear benefits and is the most efficient way of managing and repairing spare parts. A natural extension for us was to go that stage further. We have got the parts and the infrastructure, we have the technical skills and our customers were asking
Garritt added that the key is providing a bundled service – store, swap, repair and put back into good stock – for a fixed price and achieve 100 per cent service levels. “This is what we do,” he stressed, adding that ByBox has also tried to anticipate what else its customers want. “We have always tried to innovate and add value. To complement the launch of the Technical Services division – comprising technical courier, break-fix, repair, engineering forward stock locations (FSL), late hub (order your next day parts until 11.00pm at night for pre 8.00am delivery and save a fortune on FSL and same day costs), we have launched our services as something that is available 7 days a week, 365 days a year. The whole business is now working 365 days a year and we believe we will save the industry millions on FSL, and same-day and out of hours call outs. In this way, we really expect that we will help our customers compete better.”
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www.logisticsit.com
October 2010
MANUFACTURING &LOGISTICS
IT 41
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