B USINESS FIRS T NEW SLETTER


October 2010


CASE STUDY - working with Eastcott Vets


Business First have been working with Eastcott Vets since 2008, originally supplying NVQ qualifications to the client care team. Since then Business First have


delivered


Business First in partnership with the Wiltshire School of


Beauty and Holistic Therapy The partnership between Business First and the Wiltshire School of Beauty and Holistic Therapy is proving to be a big success, and working together has seen an increase in the number of students undertaking training and it has also increased local awareness about the training school with a large amount of enquiries being handled through Swindon College.


The Wiltshire School of Beauty and Holistic Therapy offers students professional nationally recognised short intensive courses for beginners through to qualified therapists.


The School is managed by its founder Tia Dowman. Tia has worked in the Beauty and Holistic Therapy industry for 20 years and moved into teaching in Further Education before setting up her own training school. Tia said “I decided to partner with Business First at Swindon College as I wanted to provide training to those who are not able to join the full time courses already offered by the college. This has complimented their existing courses,allowing those who prefer a part time and flexible approach to learning to gain qualifications in the beauty and holistic therapy industry”.


The courses are aimed at anyone who wishes to start their career or expand their qualifications in beauty and holistic therapy, those who are working in a salon or spa or wish to set up their own business and work from home. They are also ideal for those who are looking to train others within the industry. Distance learning courses are also available which gives flexibility of studying.Training can be provided one to one or in small groups by fully qualified and experienced lecturers and practitioners.


numerous


development solutions including NVQ in Business Improvement Techniques for two members of the client care team and two veterinary nurses on bespoke one-on-one coaching in time management. Using organisational needs analysis and working closely with Jan Sangster, Practice Manager, has enabled Business First to get a real insight into the needs of their busy practice environment.


Jan Sangster, Practice Manager says: “My working partnership with Business First is excellent.At all times the responses to my enquiries are prompt and helpful.Training is at the core of our business and part of our culture of continuous improvement and commitment to developing staff skills to ensure that our clients benefit from the best possible service,that our business prospers and that our staff are engaged.Business First understand that and have always assisted in ensuring that the training we receive is appropriate and timely and that we are made aware of any funding available to ensure that our training budget is maximised.


I have always found that customer service is obviously a high priority at Business First and that certainly makes my job easier. I have no hesitation in recommending Business First to other businesses and have already done so.”


The practice has demonstrated dedication to the continuous improvement of the business, which has resulted in Eastcott becoming the first veterinary practice in the South West to achieve Investors in People Bronze Award. This level of award reflects their commitment to supporting and developing their staff to ensure that their customers have access to the best service and care for themselves and their pets, which is essential for business growth. Business First continues their working partnership with Eastcott Veterinary Clinic and Hospital in the continuous development programme of their employees and also in supporting each other in the sponsorship of awards or events within the college or community.


For more information call Business First on (01793) 498404 or visit our website at www.swindon-college.ac.uk/training-business p7


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