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SECURITY & SURVEILLANCE Proactive Preparation

Security & Surveillance Institute at G2E puts a renewed focus on education and readiness, laying the groundwork for possible safety issues within a casino resort

One of the most popular and well-attended segments of the G2E conference program is the Security & Surveillance Institute, produced in association with ASIS, the leading organization for industry professionals, which kicks off on November 15. The well-regarded program focuses on demonstrating leading-edge security and surveillance techniques designed to minimize threat and loss and maximize possible outcomes.

Whenever many people gather in one place, there is always a potential for conflict, crime and mayhem. Properly prepared casino security and surveillance departments can mitigate many problems by practicing the techniques suggested during G2E, protecting the customers, employ- ees and casino at the same time. For example, the Monday conference kicks

off with two sessions about how to protect secu- rity and surveillance officers with Security Management: Use-of-Force Issues and Litigation and Defense vs. Plaintiff: Security & Surveillance Litigation. These sessions will examine how to properly respond to situations in a legal and defensible manner. In a gaming environment, there is no enter-

prise without guests. Guest Protection: Best Security Practices For Protecting People will explore the basic concepts of guest protection and supply the attendee with best practices to keep your guests as safe as possible. Policy and procedure, organized patrol directives, docu- mentation and security staff management will be explored.Modes of interaction between security and surveillance, investigation of incidents involving guests, and historical incident tracking will be demonstrated. Technology in the security and surveillance

field will be covered in several sessions, including Surveillance Data Mining: Understanding and Using Available Data, and The New $100 Note: Features, Preparation and Advantages. Real-life casino case studies are always instructive, and in The 6/60 Report: Six Recent Scams in Sixty

18 | G2E Preview 2010

Minutes experts will examine six recent scams in a case study format. Each case will be broken down to examine the vulnerabilities, counter- measures and impact of the scam.Attendees will be encouraged to offer their insights and recom- mendations on how to prevent these scams from occurring in their operations. With G2E entering its second decade, great

strides have been made in surveillance depart- ments. A Decade of Diligence: Top 10 Surveillance Changes will look back at 10 years of surveillance and reveal the Top 10 surveillance changes dur- ing that time. Topics will include digital, design, deterrents, data, detection, decisions, cheating devices, gaming development and gaming devices and equipment. Casino emergency response personnel need

to understand the importance of the initial man- agement of victims of an explosive event. Explosive Event: Awareness, Injury Patterns and Care will cover the unique knowledge and skills required to effectively respond to a mass casualty explosive or bombing event and build on existing knowledge developed in HAZMAT and WMD training courses. The session is designed to be integrated into courses and other training experi- ences using an all-hazards approach. The content includes a review of the terrorist threat, the uniqueness of blast injury, including blast physics, the most common types of blast injuries, and the appropriate role of professional security officers in the integrated response to such an incident. Table games are the subject of several ses- sions. In Cheating Craps: Protecting The Fast

Paced Gaming Table video clips of actual events will be presented that deal with the surveillance function in protecting the dynamic game of craps. Examples of procedural violations that allow losses also will be presented by a veteran gaming professional. And in Blackjack Brief: Advantage Plays, Shuffle Tracking and More, move beyond theory into live demonstrations to experience legitimate methods that advantage players use to decrease the house advantage. Advantage players operate in stark contrast to casino cheats in that they work within the law to exploit casino procedures. Learn how shuffle tracking can assist a player in gaining a big advantage over the house. But slot machines and players clubs are not

ignored, either. In Internal Threat: Players Club, Comp and Marketing Frauds, a seasoned fraud buster discusses the biggest threat to your casino fromwithin—players club, comp and marketing frauds. Criminals use both sophisticated and not-so-sophisticated methods to perpetuate these frauds. Attendees will learn the trends that casinos are seeing in these areas,methods used to commit these scams and the preventive measures that can be taken to stop threats from within. During the Monday sessions at the Security &

Surveillance Institute, attendees will also be treated to a Conference Lunch featuring Paul Steelman, founder and president of Steelman Partners. Staying up to date in the latest techniques

and technology in the security and surveillance areas is easy. Just attend the Security & Surveillance Institute at G2E.

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