30-40 EMPLOYEES
THE PAST with
turnover a month THE PRESENT
10%
turnover a month with
165 EMPLOYEES 2%
in strained customer relationships. As assessments
revealed a mismatch with capabilities, they initiated a retraining program to place the employee in a role in which they were better suited. As a result, employees start- ing enjoying coming to work and many are now getting more involved with the community. Imagine that, match the employee to the work and you have happy employees…duh!
What else did the STOPS team implement to create
the success? They wanted a culture of healthy conflict, communication, and trust. There were ‘poolside chats’ over lunch and dinner with just the employees and executives, no managers. Employees had the freedom to talk openly about their concerns and ask questions. The executives were able to collect feedback necessary to make appropriate changes.
Asking the Right Questions They conducted business process reviews asking basic
questions like: • What should the job be? • What would the ideal person be like for this work? • Is there a way to do the work better? They also assessed high achievers to develop a benchmark.
In examining the scheduling process, they learned it was better to divide the job tasks into several jobs, which created more focus. Different skills and behaviors were needed for the different roles. By understanding each process and job, assessments were then used to place employees in the area that best suits them. With the job being clearly defined from the business
process reviews, executives were able to create employee accountability and measurable results. The results were shared monthly through the success stories, yielding rewards and recognition. Most companies grow in the direction of the stories they tell; success and desired results are natural consequences. STOPS’ bottom line to using people as a key part of
the equation speaks for itself: lower turnover, lower costs, increased quality and dramatic growth. Remember, you can’t have happy customers with unhappy employees! u
BESIDE THE GREEN
w
E A R E . . .
BY THE WATER
MARKETING TO THE WORLD
Global Exposure with Local Expertise “
All real estate objectives can be broken down into a simple equation. The equation must be balanced against Perceived Value recognized by the consumer
. Let us simplify your objective when buying or selling” - David Barin
David Barin • 321.412.0815
DBarin@StirlingSIR.com
Wendy Barin • 321.759.5179
WBarin@StirlingSIR.com
Sti r l
ingSIR.com • DavidAndWendyBar
in.com spacecoastbusiness.com 0CTOBER2010[87
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