AD M INI STRAT IV E MANAGER’S COLUMN A General Manager Norman Rich
nrich@themac.com Executive Assistant Sara Baker
sbaker@themac.com
Chief Financial Officer/AGM Tim Arbogast
tarbogast@themac.com Project Specialist Julie Yocom
jyocom@themac.com Security Manager Dennis Wright
dwright@themac.com
Controller John Foley
jfoley@themac.com
Athletic Director Edward Stoner
estoner@themac.com Assistant Athletic Director Pete Greer
pgreer@themac.com
Aquatics Manager Reid Macdonald
rmacdonald@themac.com Fitness Manager Darrell Duvauchelle
dduvauchelle@themac.com Gymnastics Manager Meg Doxtator
mdoxtator@themac.com Junior Sports Manager Dan Baggett
dbaggett@themac.com Outdoor Manager Chad Failla
cfailla@themac.com Squash Manager Khalid Mir
kmir@themac.com
Tennis Manager Wayne Pickard
wpickard@themac.com
Communications Director Michole Jensen
mjensen@themac.com
Electronic Communications Manager Charlie Levenson
clevenson@themac.com
Food & Beverage Director Cameron McMurry
cmcmurry@themac.com Executive Chef Philippe Boulot
pboulot@themac.com Executive Sous Chef Jim Cox
jcox@themac.com
Private Dining Manager Alice Nafziger
anafziger@themac.com
Human Resources Director Alison Beppler
abeppler@themac.com
Member Services Director Linda Ornelas
lornelas@themac.com Child Care Manager Dawna Yntema
dyntema@themac.com
Guest Services Manager Christine Natonek
cnatonek@themac.com
The -M-Porium Manager Tonya Mitchell
tmitchell@themac.com Member Events Manager Lori Martin
lmartin@themac.com
Member Services Manager Dave Hanna
dhanna@themac.com
Operations Director Mark Ellington
mellington@themac.com Physical Plant Manager Dwayne Brantley Purchasing Manager Barry Kaufman
bkaufman@themac.com
www.theMAC.com
s I walked around the club this summer and saw a huge number of well- behaved children attending summer camp and related recreational activities, I wondered to myself how these children see the club.
MAC is a huge Norm Rich GENERAL MANAGER
place with various activities for all members, and there is probably more to experience than one has time to enjoy. Through children’s eyes, this must be magnified many times to make the experience much more chal- lenging in many ways. The size of our club (the biggest I know of) must be almost like Disneyland to some; others probably see it as gym after gym, swim- ming pool after swimming pool, rock walls, athletic equipment everywhere and every other sport imaginable. Not to mention all the restaurants, big inflatables on Family Fridays, and every activity imaginable for families to enjoy. Yes, we are cultivating a junior popula-
tion of future members and that is a good thing! We are teaching them the traditions of the club and simultaneously creating new traditions to last into future genera- tions. We need to cultivate and instill in members that this place can be as diverse as one’s interests. Many members provide their children
with prepaid initiation fees so they are not burdened with these additional expenses in their early adult years. This is a gift that passes tradition down within families. Too often, young adults have had the weight of these initiation fees lifted from their shoulders but struggle with the monthly dues when they take over paying the bills and ultimately leave membership for financial relief. Also too often, these same members,
upon beginning married life and the arrival of families, wish they had not given up these memberships because they become too difficult to regain, if at all. We need to ensure that the club is too mean- ingful to give up in these transitional years,
and find ways to make it too difficult for these members to leave in the first place. In the meantime, I caution members to look at all options before giving up their memberships. Many who do regret this decision. MAC membership continues to be highly sought after. Our membership is extremely strong, and our lotteries remain the talk of the town. Nonetheless, I never want us to become complacent or fail to anticipate our future. Now back to the children and how they see the club. Watching all these ador- able children’s eyes wander everywhere and seeing the glow makes my job even more meaningful. Our facilities, coaching, equipment, members and staff are some of the best in the world. We are always itching to be on the leading edge. We are charged with leaving a facility to our chil- dren that is better than the one entrusted to us. I, along with staff, want to ensure that we deliver on that responsibility. The job is challenging but the rewards ensure our future remains bright in the eyes of the young (and less young).
This month’s activities We have an active month around the
club: • Children return to school and after- school activities; • Spirit Week begins Monday, Sept. 20; • Culinary Olympics is Thursday, Sept. 9 through Friday, Oct. 1; and • the membership survey continues through Friday, Sept. 17.
I encourage members to participate in
as many activities as time permits during Spirit Week. We are beginning a new tradition that separates us from all other clubs. For more information, check out the Spirit Week insert is this month’s magazine. Finally, please take a few minutes to
fill out the membership survey available online or at the Concierge Desk. Upon completion of the survey, members are eligible to win prizes. Those who complete the survey early have more chances to win. Your opinions are meaningful and help us make future traditions most relevant. WM
SEPTEMBER 2010 | The Wınged M | 7
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