September 2010
individual patient information is recorded electronically and can be viewed in an instant, guaranteeing the smooth and efficient flow of information from reception to surgery and back again. In the current economic climate,
attracting patients to your practice and then keeping them as patients is a key factor and maintaining robust recall protocols is a prerequisite. Achieving 100 per cent recall
efficiency is possible by using a dedicated software application to manage recalls. The ability to record preferred recall methods – letter, phone, text messaging or e-mail – is a valuable tool and the best applications allow you to follow up each and every recall, logging response rates and generating reports on the most efficient processes. Similarly, text messaging has
emerged as a new and increasingly popular method for delivering high recall success rates. A significantly cheaper option than either letters or phone calls, text messaging tends to prompt a reply within minutes. The reason for its success is that with 51 million mobile phone users in the UK, most people have a phone with them the majority of the time, giving practice managers immediate contact with patients, and affording them effective and efficient control of the recall process. Computers not only play a central
role in practice management; they are rapidly becoming an essential component in diagnostics through digital imaging. Replacing traditional imaging techniques, the digital option provides clearer, sharper images than traditional film-based materials and advances in technology and the application of software packages such as Software of Excellence’s EXAMINEPRO
means practitioners
have the ability to take, store, view and manipulate the on-screen image, making it easier to identify disease or display specific factors that may influence treatment decisions. Digital imaging is now taken a
stage further through its integration with patient education programmes. The integration of such software has dramatically improved the practitioner’s ability to communicate the complexities of individual treatment recommendations to patients in an informative way. One such software program is
the recently launched Guru – a new patient education tool which employs “stop, draw and teach technology”. Guru easily integrates with all leading brands of practice management software and provides a fantastic
all-round experience for patients, while the extensive range of over 200 animations, which are available on a variety of clinical topics, allows the practitioner to explain the benefits of various treatment options, thus encouraging the uptake of treatment plans. Harnessing the powerful
information within your practice software will have a dramatic impact on practice efficiency and productivity and the recent launch of THRIVE Business Services is directly aimed at helping practitioners to analyse factors such as recall levels, fail to attends, new patient enquiries and treatment plan uptake. THRIVE is an integrated programme
that works alongside Software of Excellence’s EXACT practice management software, extracting information and delivering evidence- based analysis that helps practice managers and principals make simple changes that will improve the overall efficiencies of the business in a targeted way. The breadth of computer
applications available today is staggering: storing patient information, analysing data, capturing images, reminding staff, educating patients and now the ability to give a clear business direction for practices, the list is impressive; so why, then, do so many practices continue to struggle to operate without a dedicated computer-based practice management system? Some have had previous bad
experiences, for some it just seems like a lot of hassle, but making the shift from being a paper-based practice to a computer-based one, or moving from an existing practice management system that does not entirely meet your requirements, does not need to be a time- consuming or unpleasant experience and ultimately the whole practice will benefit enormously by embracing the right type of computer technology. By choosing the right software
package and the right provider, you can receive the support and advice you need to make the conversion as smooth as possible, improving practice efficiency, profitability and your long-term clinical effectiveness.
• Software of Excellence will be demonstrating its range of software applications at Dental Showcase on stands H16 and J16. Call 0845 345 5767 or visit
www.soeidental.com for information. Guru will be shown on stand J14. For more information on Guru, call 01622 604695, or visit
www.howdoyouguru.com.
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Geistlich Biomaterials
www.geistlich.co.uk +44 (0) 1244 347 534
www.dental-practice.org READER ENQUIRY DP 130
LEADING REGENERATION 49
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