Getting Started in Credit Control and Collections
Who will benefit Trade credit staff with little or no prior knowledge of credit control.
Session 1 - Getting Started in Credit Control
■ An attitude check - “due date means due date”.
■ Where it all begins - a quick look at risk assessment and setting up the account.
■ How are we doing? - It’s all about money, so monitoring our performance is crucial.
■ Let’s go get the cash - advantages and disadvantages of the many methods available.
Level 2 3 4 5 What it’s all about, why it’s important and the implications if it’s not done well.
■ Working with the sales team - the potential conflict zones and how to avoid them.
■ Handling disputes.
■ The sales ledger - the importance of prompt, accurate billing and cash allocation.
“Learning how to calculate DSO has really helped me.”
Having learnt the essentials, now realise your potential on the telephone
Session 2 - Getting Started in Telephone Collections Level 2 3 4 5 The definitive guide to quicker cash collection and satisfied customers.
■ Preparing and opening the call.
■ The right mix between assertiveness and rapport.
■ Getting the message across.
■ Negotiating a win/win result. ■ Closing the call.
“Learnt how to respond when customer says they can’t pay.”
“I feel I have more knowledge to get payments in on due dates. Learned a lot of new skills which will help me in my day to day work”
Date Wednesday 22 September Venue Grand Connaught Rooms, London WC2 Trainer Mike Dixon FICM
Fee: £390.00 + VAT Non-Members, £310.00 + VAT Members
Where next? • Essential Telephone Collection Techniques
4 Telephone: 01780 722907
• Time Management for Credit Staff Fax: 01780 721700
Code S107 B2B
Credit Control & Collections
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