Index Code Course


S107 Getting Started in Credit Control and Collections S115 Essential Telephone Collection Techniques* S104 Advanced Telephone Collection Skills* S362 Credit Policy Workshop


S361 Credit Management Strategies S325 Psychology of Collection S216 Consumer Credit Management S218


Level Page


Level 2 3 4 5 4 Level 2 3 4 5 5 Level 2 3 4 5 Level 2 3 4 5 Level 2 3 4 5 Level 2 3 4 5


6 7 8 9


Consumer Debt Advice Call-handling


S103 Introduction to Company Accounts S120 Working with Company Accounts S180 Introduction to Credit Risk S185 Credit Risk Analysis


S280 Advanced Credit Risk Analysis S338 Cash and Profit Protection S170 Insolvency and Bankruptcy S198 Litigation - Effective Enforcement S140 Debt Recovery through the Courts S165 Scottish Legal Debt Recovery S156 Taking the Risk out of Export Sales S190 Letters of Credit


S355 Essential Management Skills S335 People, Process and Performance Management* How to Succeed in Credit and Collections


Level 2 3 4 5 10 Level 2 3 4 5 11 Level 2 3 4 5 12 Level 2 3 4 5 13 Level 2 3 4 5 14 Level 2 3 4 5 15 Level 2 3 4 5 16 Level 2 3 4 5 17 Level 2 3 4 5 18 Level 2 3 4 5


Level 2 3 4 5 20 Level 2 3 4 5 21 Level 2 3 4 5 22 Level 2 3 4 5 23 Level 2 3 4 5 24 Level 2 3 4 5 25


S385 How to be a Credit Management Consultant to your Company Level 2 3 4 5 26 S375 Contracting out Debt S358


S307 How to Conduct a Customer Visit S391 Becoming an Extraordinary Coach


S330 Building Customer Relationships in Credit Management S327 Compelling Business Presentations


S290 Credit Management for Professional Services S270 Management of Sundry Debtors for Local Authorities S260 Collections for Utilities*


MC10 Masterclass - What makes a truly exceptional Leader? *ICM Skills Awards Booking Information Booking Form


Skills Awards with In-Company Training In-Company Training Book of the month


Level 2 3 4 5 27 Level 2 3 4 5 28 Level 2 3 4 5 29 Level 2 3 4 5 30 Level 2 3 4 5 31 Level 2 3 4 5 32 Level 2 3 4 5


19


33


Level 2 3 4 5 34 Level 2 3 4 5 35 36 37 38 39 40 41 42


For more information on the above events contact ICM Training on 01780 722907 or visit our website at www.icm.org.uk


Book online at www.icm.org.uk/training


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