This page contains a Flash digital edition of a book.
Central Reservations highlights & achievements:


The Central Reservations department focused its 2009 efforts on maintaining


consistent booked room nights and providing


outstanding customer service to Breckenridge guests. BRC Central Reservations


continued to add suppliers of


activities, concerts and transportation to its database for the purpose of boosting incremental revenue.


Despite the challenging economy, Central Reservations was able to boost incremental revenue streams despite a decrease in lodging sales opportunities.


The department adopted various measures to reduce operating costs,


agency providers. negotiating new contracts with technology


including discontinuing the operation of the travel and


Central Reservations: 2009 By The Numbers


• Booked reservations: 3,430 • Booked room nights: 8,401 • Booked lodging revenue: $1,729,141 • Booked more than $160,000 in revenue for local transportation, activity, event and equipment rental suppliers


• Handled 19,249 calls for information, lodging and activity requests


12


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21
Produced with Yudu - www.yudu.com