48 Tampa, Florida.
17.6 - The City of Tampa with it’s 300,000 residents is a part of the larger Tampa Bay area - the 19th largest metro area in the united states - with its population reaching 4 million.
17.7 - The City of Tampa had to be prepared to manage over 70,000 fans who attended super Bowl Xliii.
17.7
porting a cumbersome process. This resulted not only in a significant docket backlog, but also limited the ability of caseworkers to achieve the aggregate overview of individual pieces of evi- dence, case history, letter files, and facts necessary to manage cases effectively. By implementing case management soft- ware, the OPP has automated processes and created efficiencies to support all aspects of large scale, time-consuming investigations, involving both a high lev- el of complexity and large numbers of witnesses, documents, exhibits, lines of inquiry, and investigative teams.
SWISS MEDICAL SERVICE COORDINATES NATIONAL RESPONSE TO CATASTROPHIC EVENTS
17.6
TAMPA CENTRALIZES EMERGENCY OPERATIONS TO IMPROVE DISASTER PREPAREDNESS
X X approach to managing disaster pre- paredness for the large-scale events like Super Bowl XLIII, the City of Tampa, Flor- ida brought together many agencies and geographic branches under one roof at its Emergency Operations Center (EOC). To effectively develop this disaster pre- paredness infrastructure and promote rapid, coordinated responses to poten- tially catastrophic events, the city used a business intelligence (BI) solution. By centralizing the command center’s loca- tion, the city was able to gain more uni- fied insight in its approach to disaster preparedness and creating emergency plans for many potential disaster events. With such real-time insight, the city has
To breakdown the traditionally siloed Local Action Moves the World •
www.icleiusa.org
improved its decision-making processes and can respond more effectively to help address different situations, ultimately helping to promote better protection for the public during other major events like large city-wide parades, hurricane sea- son, and presidential visits.
SOUTH AFRICAN puBliC proTeCTor’s OFFICE AUTOMATES CASE MANAGEMENT PROCESSES
X X of the Public Protector (OPP) serves as the nation’s organizational ombudsman between citizen and government to in- vestigate alleged improper conduct by state organizations. Over time, the inves- tigation process was manually driven, making investigations, reviews, and re-
The Republic of South Africa’s Office
X X Switzerland (KSD) represents all emer- gency organizations, such as emergen- cy control centers, hospitals, police, fire brigade, executive staff, and the armed forces in Switzerland’s 26 administrative regions. To coordinate a nationwide re- sponse to life-threatening events, such as epidemics, natural disasters, major accidents, and terrorist attacks, a cen- tralized, web-based information and operation system (IOS) eases high-emer- gency situations by providing vital infor- mation and guidance to key decision makers in high-stress situations where every second counts. The system also del ivers a comprehensive, real-t ime picture of the number of emergency beds, medical facilities, and specialist skills available at all the country’s 220 major hospitals. For example, during the Euro 2008 soccer match, the KSD co- ordinated law enforcement and emer- gency services among the four Swiss cities hosting events — Basel, Bern, Zur- ich, and Geneva — in case any clashes between fans of opposing teams result- ed in mayhem and serious injuries. With this system in place, the KSD was able to gain a comprehensive, real-time picture of available resources, such as the num- ber of hospital beds available at any given point in time.
Coordinated Medical Service of
PLANET EARTH \\ SAFE CITIES
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