11 FEATURE: SURVEY THE BIGGEST CHALLENGES FACING CENTRE MANAGERS 20


2009 15


2010


10


5


0


Empty units/ closures


Service charge savings


The recession


Keeping tenants happy


Maintaining Footfall good


service


year ago; however the proportions giving ratings of ’quite poor’ or ‘very poor’ fell sharply. We also asked for a prediction amongst those who felt that consumer confidence was either ‘quite poor’ or ‘very poor’ exactly when they felt they were likely to see a turnaround in confidence. A year ago this was felt to be on average 12 months away, this year that had encouragingly dropped to only nine months. For 2010 we also explored the potential impact of tax rises and public spending cuts. Almost all respondents felt that this would impact them to some extent. Around one-in-five believing this impact would be ‘a lot’ and a little under two-thirds stating they saw this as having ‘a little’ impact. Business Blueprints’ Paul Latimer remains positive about the


state of the retail nation. “This year’s survey gives greater grounds for optimism, based on the last twelve months. In general, occupier demand appears to be stronger and there is a greater air of confidence about the future among centre managers than there was last year. “The key challenge ahead will be maximising shopper


conversion and spend, which is something that centre management teams are uniquely placed to orchestrate,” Latimer concludes.


Find out more: For more information, please contact the author or visit the website: www.shopping-centre.co.uk/facilities graham.parker@jldmedia.com


65% Yes, a lot Yes, a little No Don’t know www.shopping-centre.co.uk June 2010 SHOPPING CENTRE Sales


Achieving budgets


New retailers


Re-develop- ment/


extension/ refurb


Staff restructure New


position as


manager


WHAT WILL BE THE IMPACT OF TAX RISES AND PUBLIC SPENDING CUTS ON YOUR CENTRE?


8% 6% 21%


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