TEACHER GUIDE

11. Personal Property

Your personal property, including baggage, is your own responsibility at all times, unless any loss or damage is due to our negligence or failure to carry out our responsibility.

12. Supervision

Teachers and/or other adults accompanying the party agree to act ‘in loco parentis’ at all times and will adequately supervise all members of the party. Where applicable, this responsibility is delegated to PGL centre staff e.g. for activity sessions. It is the Party Leader’s responsibility to ensure that: a) No group member under 18 consumes alcoholic beverages without prior written consent of the parent/guardian.

b) No student smokes on coaches, in any accommodation, in any smoke free places or behaves in any other way which may cause a fire hazard.

c) All party members wear the lap belts provided for all journeys by coach. (Not always applicable to coaches sourced overseas)

d) No student breaks a UK or local law.

These matters must be discussed with pupils prior to your course. If further details are required, please ask for a copy of the UK or overseas Centres ‘Code of Practice’ which includes a copy of our ‘Code of Conduct’ as well as a clarification of responsibilities for the supervision of visiting groups.

13. Travel Arrangements

Length of Course

In brochure descriptions, PGL considers Day 1 as the day of arrival at UK centres and the day of departure from the UK port/airport for overseas courses. The final day is the departure day from UK centres and the arrival back at UK port/airport for overseas courses. For schools which have a long journey to and from the UK centre, port or airport, such as schools from the North of England, Scotland and Northern Ireland, the actual number of days involved overall may be greater than the advertised tour length.

Coach Travel

For overseas courses, return coach travel from school to centre is included for groups- subject to minimum numbers. Some supplements may also apply to groups travelling from the far north of Scotland. Coach travel is an optional extra for UK courses. We use reliable operators offering modern, comfortable coaches with excellent back-up and breakdown cover. Our coach contract for all tour departures stipulates post 2003 vehicles in compliance with strict UK and EU Coaching Regulations including R66 roll-over protection. Coaches used on transfers to airports or UK centres are contracted to be no more than 10 years old. Please note the following details: a) Use of coach: At overseas centres your coach is available to carry out your own choice of local visits and excursions, subject to EU drivers’ hours regulations. Please note, groups will be unable to use their coach on the afternoon of arrival in resort or on the morning of the day of departure from centre.

b) Drivers’ hours: All itineraries are agreed with coach companies prior to departure and adhere to strict EU driving regulations. All British coaches we use must be fitted with a tachograph to monitor driver hours.

c) Seat Belts in Coaches: By law, all British coaches transporting young people under 16 years of age are required to be fitted with lap belts. Coaches contracted by PGL will conform to this requirement. The Party Leader and other accompanying adults are responsible for ensuring that the lap belts are worn at all times during coach travel. Please note that coaches hired locally on the Continent are not yet subject to the same legislation.

d) Cross-Channel Arrangements: All cross-Channel arrangements are based on short-sea car ferry services or the Eurotunnel service (if requested) and are subject to availability. Unless instructed otherwise, we will book the most convenient crossing available for your group.

Air Travel

Flights booked may be operated by either a charter or scheduled service of a major airline. Flights will be in economy class. All overseas transfers are included; however transfers from school to a UK airport are not included but we will be happy to provide a competitive quote. Please note that: In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details on air carriers that are subject to an operating ban within the EU Community. Please refer to http://ec.europa.eu/transport/ air-ban/list_en.htm In accordance with EU Regulations we are required to advise you of the carrier or, if the carrier is not known, the likely carrier that will operate your flight at the time of booking. Where we are only able to inform you of the likely carrier at the time of booking, we shall inform you of the identity of the actual carrier as soon as we become aware of this. The UK departure airport, overseas arrival airport, carrier and flight timings shown in this brochure, on our website or in any other promotional material and detailed on your Booking Confirmation are for guidance only and are subject to alteration and confirmation. The latest route, timings and carrier will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct route, flight times and carrier. It is possible that UK departure airport, overseas arrival airport, carrier and/or flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in UK departure airport, overseas arrival airport, the identity of the carrier, flight timings, and/or aircraft type (if given) will not entitle you to cancel or change other arrangements without paying our normal charges except where specified in these conditions. If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation and/or another remedy from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for any compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation or any other sum from us, you must, at the time of payment of any compensation or other sum to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air

Transport Users’ Council on 020 7240 6061 or via their website at www.auc.org.uk

Groups Travelling from Outside Mainland Britain

For parties from Northern Ireland and other off-shore locations inclusive arrangements start at the appropriate UK mainland port/airport. If the tour starts at a port/airport other than in the UK, a supplement may be payable for additional transport arrangements.

Timings and Itineraries

All itineraries, journey times, timings of ferry crossings/routes specified are given as guidance only and may be subject to change upon final confirmation.

Excursions

Please note that excursions are an optional extra on UK courses unless specifically included in your itinerary. Excursions are an integral part of the course at some overseas centres. An information pack about your overseas centre containing detailed information on all places of interest will be sent after confirmation of your booking. All you need to do is select the local visits and excursions you would like to make and we will contact each place of interest on your behalf. There is no administrative charge whatsoever for this service. Entrance fees to places of interest are payable in local currency by you on arrival at that visit unless otherwise stated. Where payment has been made in advance by PGL on your behalf for a visit, guided visit or excursion, we cannot refund any monies to the group for non-attendance or cancellation of the visit. The prices we provide for visits and excursions are correct at the time of printing and we cannot accept responsibility for price changes without notification prior to departure. All visits and excursions to places of interest are subject to availability. Where a visit is not possible, every effort will be made to find an alternative. Visits are made on the terms and conditions advertised by the place of interest for which PGL can accept no liability, unless payment is made by ourselves as an integral part of your course. Please note that your chosen itinerary is subject to EU drivers’ hours regulations.

14. Passports & Visas

The Party Leader is entirely responsible for the completion of passport formalities and other personal arrangements which may be necessary such as visas for non-British citizens.

Collective & Individual Passports

For information concerning individual and collective passports please visit the Home Office Identity and Passport Service website http://www.ips.gov.uk/passport The destinations featured in this brochure do not currently require British citizens to hold a visa. Non- British passport holders are advised to check with the relevant Consulate/s with regard to individual visa requirements. Collective Passports for pupils aged 17 years or under are currently accepted by all the countries we visit.

15. Health Matters

The Party Leader signing the Booking Form is entirely responsible for passing on any health requirement information to other party members. Party Leaders may wish to refer to the Department of Health leaflet T7.1 ‘Health Advice for Travellers’ which offers health information for all destinations. Copies are available from Post Offices nation-wide. Although PGL’s extensive insurance covers the cost of emergency medical treatment abroad, we would still recommend that all party members travelling within the EU have a valid EHIC.

16. Special Requests

Any special requests must be clearly notified to us in writing. We do our best to meet any special requests made by you and ensure that these are forwarded to the appropriate persons. We cannot guarantee, however, that special requests will be fulfilled and failure to do so does not constitute a breach of contract. Special requests will only be held to form part of the contract between you and the Company when they have been confirmed in writing to be guaranteed by the Company.

17. Ages & Additional Adults

a) Prices are valid for pupils in full time education, aged up to 18 years on the day of departure unless otherwise specified. Pupils in full time education aged over 18 may be required to pay a small supplement. Details of supplements are available on request.

b) Accompanying adults over and above the free place allowance may join the course at a supplementary charge, subject to availability of accommodation.

c) PGL reserves the right to re-cost the course if more than 30% of the party is aged 21 years and over.

18. Additional Requirements

We are continually working to enable all young people to enjoy the many benefits of our courses and tours. If members of your party have additional requirements, relating for example to disability, culture, diet etc, please provide full details at the time of booking. We will be pleased to undertake a fair assessment of service provision and identify appropriate resources with reference to such considerations as access, successful participation and health and safety.

19. Data Protection

We have measures in place to protect the personal booking information held by us. The contact details supplied, including postal address, telephone and email address, will only be used to fulfil course/ tour administration and to communicate details of PGL’s and our associated companies products and services. The personal information supplied about party members will only be used to allow our employees, agents, subcontractors and suppliers to provide the promised service to our normal high standards.

20. VAT

We can only issue a VAT invoice for courses at our UK centres. Courses overseas fall within the Tour Operators Margin Scheme (TOMS), and therefore it is not possible to issue a VAT invoice.

21. Photography

We occasionally employ a professional photographer to take pictures for use in PGL promotional material. If any member of your groups wishes NOT to appear in any such photography, please let us know prior to your course, and once at centre ensure that the PGL Group Leader with you is also made aware of any such restrictions.

22. Marketing

PGL may use your written feedback in promotional materials whether it reaches us in letters or on our feedback forms. If you do not wish to be quoted, please could you inform us on any written material you send us.

23. Brochure Information

The information contained in this brochure is accurate and correct as far as can be reasonably ascertained on the publication date, June 2010. If we ascertain ourselves or are notified of any subsequent changes to the details contained herein, we will advise you as soon as is reasonably possible.

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