a) No group member under 18 (or the local legal age limit) consumes alcoholic beverages.

b) No group member smokes on coaches, in any accommodation, in any smoke free places or behaves in any other way which may cause a fire hazard.

c) All party members wear the lap belts provided for all journeys by coach. (Not always applicable to coaches sourced overseas)

d) No party member breaks a UK or local law.

These matters must be discussed with party members prior to your tour. If further details are required, please ask for a copy of the Overseas Tours ‘Code of Practice’ which includes a copy of our ‘Code of Conduct’ as well as a clarification of responsibilities for the supervision of visiting groups.

13. TRAVEL ARRANGEMENTS

Length of Tour

In brochure descriptions, PGL considers Day 1 as the day of departure from the UK port/airport for overseas tours. The final day is the arrival back at UK port/airport for overseas tours. For schools which have a long journey to and from the UK port or airport, such as schools from the North of England, Scotland and Northern Ireland, the actual number of days involved overall may be greater than the advertised tour length.

Coach Travel

For overseas coach tours, return coach travel from school is included for groups - subject to minimum numbers. Some supplements may also apply to groups travelling from the far north of Scotland.

We use reliable operators offering modern, comfortable coaches with excellent back-up and breakdown cover. Our coach contract for all tour departures stipulates post 2003 vehicles in compliance with strict UK and EU Coaching Regulations including R66 roll-over protection. Coaches used on transfers to airports are contracted to be no more than 10 years old. Please note the following details:

a) Use of coach: At overseas centres your coach is available to carry out your own choice of local visits and excursions, subject to EU drivers’ hours regulations. Please note, groups will be unable to use their coach on the afternoon of arrival in resort or on the morning of the day of departure from centre.

b) Drivers’ hours: All itineraries are agreed with coach companies prior to departure and adhere to strict EU driving regulations. All British coaches we use must be fitted with a tachograph to monitor driver hours.

c) Seat Belts in Coaches: By law, all British coaches transporting young people under 16 years of age are required to be fitted with lap belts. Coaches contracted by PGL will conform to this requirement. The Party Leader and other accompanying adults are responsible for ensuring that the lap belts are worn at all times during coach travel. Please note that coaches hired locally overseas are not yet subject to the same legislation, but they will comply with the country’s rules and regulations.

d) Overnight Travel on the Continent: On tours where overnight travel on the Continent is involved, we will provide an Executive Coach at no additional charge. This does not apply to (i) journeys commencing after midnight for arrival at the centre the same day, and (ii) groups joining the coach the evening before the first day of their tour because of long journey times to the UK port.

e) Cross-Channel Arrangements: All cross-Channel arrangements are based on short-sea car ferry services or the Eurotunnel service (if requested) and are subject to availability. Unless instructed otherwise, we will book the most convenient crossing available for your group.

Air Travel

Flights booked may be operated by either a charter or scheduled service of a major airline. Flights will be in economy class. All overseas transfers are included; however transfers from school to a UK airport are not included but we will be happy to provide a competitive quote.

Please note that: In accordance with EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the existence of a ‘Community List’ which contains details on air carriers that are subject to an operating ban within the EU Community. Please refer to http:// ec.europa.eu/transport/air-ban/list_en.htm

In accordance with EU Regulations we are required to advise you of the carrier or, if the carrier is not known, the likely carrier that will operate your flight at the time of booking. Where we are only able to inform you of the likely carrier at the time of booking, we shall inform you of the identity of the actual carrier as soon as we become aware of this.

The UK departure airport, overseas arrival airport, carrier and flight timings shown in this brochure, on our website or in any other promotional material and detailed on your Booking Confirmation are for

guidance only and are subject to alteration and confirmation. The latest route, timings and carrier will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct route, flight times and carrier. It is possible that UK departure airport, overseas arrival airport, carrier and/or flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs.

Any change in UK departure airport, overseas arrival airport, the identity of the carrier, flight timings, and/or aircraft type (if given) will not entitle you to cancel or change other arrangements without paying our normal charges except where specified in these conditions.

If your flight is cancelled or delayed, your flight ticket is downgraded or boarding is denied by your airline in circumstances which would entitle you to claim compensation and/or another remedy from the airline under EC Regulation No 261/2004 - the Denied Boarding Regulations 2004, you must pursue the airline for any compensation due to you. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. This includes any disappointment, distress, inconvenience or effect on any other arrangements. The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. We have no liability to make any payment to you in relation to the Denied Boarding Regulations or in respect of any flight cancellation or delay, downgrading of any flight ticket or denial of any boarding as the full amount of your entitlement to any compensation or other payment (as dealt with above) is covered by the airline’s obligations under the Denied Boarding Regulations. If, for any reason, you do not claim against the airline and make a claim for compensation or any other sum from us, you must, at the time of payment of any compensation or other sum to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that gives rise to that compensation payment. If your airline does not comply with these rules you should complain to the Air Transport Users’ Council on 020 7240 6061 or via their website at www.auc.org.uk.

Baggage Allowance for Air travel

Full details of your baggage allowance will be printed on your tickets. Although subject to change, at the time of going to press most scheduled airlines allow 20 kilos per passenger for checked luggage and one small bag as hand luggage. Some low cost carriers limit the allowance to 15 kilos per passenger for checked in baggage. Your hand luggage may also be limited by size and weight and will be dependent upon the airline you are travelling with. Details will be advised along with your final itinerary.

Groups Travelling from Outside Mainland Britain

For parties from Northern Ireland and other off-shore locations inclusive arrangements start at the appropriate UK mainland port/airport. If the tour starts at a port/airport other than in the UK, a supplement may be payable for additional transport arrangements.

Timings and Itineraries

All itineraries, journey times, timings of ferry crossings/routes specified are given as guidance only and may be subject to change upon final confirmation.

Excursions

Excursions are an integral part of some overseas tours.An information pack about your tour containing detailed information on all places of interest will be sent after confirmation of your booking.

14. PASSPORTS & VISAS

The Party Leader is entirely responsible for the completion of passport formalities and other personal arrangements which may be necessary such as visas.

For information concerning individual and collective passports please visit the Home Office Identity and Passport Service website http://www. ips.gov.uk.

Collective passports for pupils aged 17 years or under are currently accepted in some, but not all, destinations in this brochure. For the most current information please refer to your tour organiser. Alternatively you can check with the relevant consulate for the country that you are travelling to. The party leader and any additional party members not included on the collective passport must hold a full British passport. Please note that individual passports may be required if travelling on some low cost airlines as well as for some of the destinations featured. Some of the destinations featured in this brochure require a British citizen

✆ 0844 371 2525

to obtain a tourist visa. For further information on the country you are visiting please refer to the Foreign and Commonwealth office website www.fco.gov.uk. Non- British passport holders are advised to check with the relevant Consulate/s with regard to individual visa requirements.

15. HEALTH MATTERS

The Party Leader signing the Booking Form is entirely responsible for passing on any health requirement information to other party members. Party Leaders may wish to refer to the Department of Health leaflet T7.1 ‘Health Advice for Travellers’ which offers health information for all destinations. Copies are available from Post Offices nationwide. Although PGL’s extensive insurance covers the cost of emergency medical treatment abroad, we would still recommend that all party members travelling within the EU have a valid EHIC.

It is the Party Leader’s responsibility to ensure that all members of their party are capable of fulfilling all aspects of the tour, particularly on treks which may include some high altitude walking. If it is felt that any member of the party is either not sufficiently fit, healthy or able to participate in or complete a tour without the health or safety of that person or any other person (including other group members) being endangered, the Tour Leader at any stage has the right to require them to leave the tour under the supervision of the Party Leader or other nominated adult member of the party.

16. SPECIAL REQUESTS

Any special requests must be clearly notified to us in writing. We do our best to meet any special requests made by you and ensure that these are forwarded to the appropriate persons. We cannot guarantee, however, that special requests will be fulfilled and failure to do so does not constitute a breach of contract. Special requests will only be held to form part of the contract between you and the Company when they have been confirmed in writing to be guaranteed by the Company.

17. AGES & ADDITIONAL ADULTS

a) Some of the tours contained in this brochure have a minimum age limit due to the activities included (and the relevant licences of the activity operators). It is the Party Leader’s responsibility to ensure that all members of their group meet the minimum age requirements in order to take part in all activities.

b) Prices are valid for pupils in full time education, aged up to 18 years on the day of departure unless otherwise specified. Pupils in full time education aged over 18 may be required to pay a small supplement. Details of supplements are available on request.

c) Accompanying adults over and above the free place allowance may join the tour at a supplementary charge, subject to availability of accommodation.

d) PGL reserves the right to re-cost the tour if more than 30% of the party is aged 21 years and over.

18. ADDITIONAL REQUIREMENTS

We are continually working to enable all young people to enjoy the many benefits of our tours. If members of your party have additional requirements, relating for example to disability, culture, diet etc, please provide full details at the time of booking. We will be pleased to undertake a fair assessment of service provision and identify appropriate resources with reference to such considerations as access, successful participation and health and safety.

19. DATA PROTECTION

We have measures in place to protect the personal booking information held by us. The contact details supplied, including postal address, telephone and email address, will only be used to fulfil tour administration and to communicate details of PGL’s and our associated companies products and services. The personal information supplied about party members will only be used to allow our employees, agents, subcontractors and suppliers to provide the promised service to our normal high standards.

20. PHOTOGRAPHY

We occasionally employ a professional photographer to take pictures for use in PGL promotional material. If any member of your group wishes NOT to appear in any such photography, please let us know prior to your tour.

21. MARKETING

PGL may use your written feedback in promotional materials whether it reaches us in letters or on our feedback forms. If you do not wish to be quoted, please could you inform us on any written material you send us.

22. BROCHURE INFORMATION

The information contained in this brochure is accurate and correct as far as can be reasonably ascertained on the publication date, May 2010. If we ascertain ourselves or are notified of any subsequent changes to the details contained herein, we will advise you as soon as is reasonably

possible.

 www.pgl.co.uk/sga

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