automatic data capture
point of sale
Party time
with VoiteQ and Vocollect
Amscan invests in Vocollect Voice to increase productivity and service levels.
A
mscan – the designer, manufacturer and distributor of party products – has selected VoiteQ to implement
Vocollect Voice at its distribution centre in Milton Keynes to increase productivity and accuracy in their conveyor picking and stock taking operations. The implementation follows a successful six-week trial, proving the benefits which should lead to a return on investment in 12 months.
VoiteQ’s VoiceMan middleware solution will replace the paper-based picking system previously used at Amscan for its conveyor picking operation. The orders to be fulfilled can be picked by one worker or split between a number of operatives. The despatch box moves along the conveyor and the operatives are directed via the Voice unit to pick the items required for that order and place them into the box, confirming the quantity picked as they do so. The operative may complete a full tour of the conveyor area to complete the order, or they may pick in zones and hand part of the order over to a colleague to complete and take to the
34 IT RESELLER – MAY 2010
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despatch area ready to be shipped to one of Amscan’s 40,000 retail customers.
Putting the supervisors in control
Gerry O’Dell, director of distribution & logistics at Amscan, commented: “The flexibility that VoiteQ has built into the system allows us to combine the way we want to work with industry best practice, rather than the system just dictating the operation. We needed the
ability to see where the demand lies within each zone of the operation to enable us to make informed decisions on how best to deal with the pick demands. Once the decision has been made on whether or not to split the pick between operatives or for one operative to pick the whole order, we can control this by messaging, putting the supervisors in control.”
Amscan is looking forward to its first stock take using Voice technology. >>
CASE STUDY
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