CISCO UNIFIED CONTACT CENTER TRAINING
Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise
(UEIME)
ID CI-UEIME Price 2.390,00 EUR (excl. VAT) Duration 5 Days
PREREQUISITES
• Experience with Windows 2003 OS and Internet Information Server (IIS)
• Databases (SQL, stored procedures, administration, ODBC) - SQL Server 2000 / 2005
• Web site / application development (Programming, debugging, testing) - HTML, JavaScript
• Ability to deploy and configure of Cisco Unified Contact Center Enterprise (Unified CCE)
COURSE CONTENT
• Features of Cisco Unified EIM and Cisco Unified WIM • Architecture Installation Planning and Environment Installation • User Management • The Knowledge Base • Administration • Agent Console • Cisco Unified CCE Integration and Configuration • Cisco Unified Web Interaction Manager • Management Tools: Monitors and Reporting
SCHEDULE Germany
Berlin Berlin
Hamburg Frankfurt Berlin Berlin
Munich
Rome
01.03.-05.03.10 E 08.03.-12.03.10 17.05.-21.05.10 19.07.-23.07.10 E 23.08.-27.08.10 27.09.-01.10.10 22.11.-26.11.10
SCHEDULE Italy
Workforce Management Express (WFMX)
ID CI-WFMX Price 1.590,00 EUR (excl. VAT) Duration 3 Days
PREREQUISITES
• Familiarity with Unified Contact Center Express architecture and configuration
SCHEDULE Germany
Berlin
Hamburg Munich Frankfurt
Berlin
30.03.-01.04.10 E 10.05.-12.05.10 31.05.-02.06.10 18.08.-20.08.10
SCHEDULE Spain
Madrid Madrid
E 06.10.-08.10.10 E 31.05.-02.06.10
E 13.10.-15.10.10 E Training in English
Cisco Unified Customer Voice Portal Implementation (CVPI)
ID CI-CVPI Price 2.950,00 EUR (excl. VAT) Duration 5 Days
PREREQUISITES
• Interconnecting Cisco Network Devices Part 1 ICND1), Implementing Cisco Unified Communications Manager Part 1 (CIPT1), Cisco Voice over IP (CVOICE), Cisco Unified Contact Center Power Workshop (CUCCPW)
COURSE CONTENT
• Cisco Unified CVP Technical overview • Cisco Unified CVP Comprehensive • Cisco Unified ICM Enterprise Scripting to Support Unified CVP • Media File, ECC and Micro Applications • Cisco Unified CVP VXML Solution • VXML Server and Studio • Events, Log Files, and Reporting • Reporting Database and Backup • Failover, Diagnostics, and Troubleshooting
www.flane.de/en
COURSE CONTENT
• WFM Introduction • WFM Installation • Configuration: Administration, Environment, Agent
• Forecasting • Scheduling • Agent - Supervisor • Reports • Troubleshooting
SCHEDULE Netherlands
Utrecht
SCHEDULE Slovenia
Ljubljana
E Training in English
SCHEDULE United Kingdom
London Windsor
27.09.-01.10.10 E 12.04.-16.04.10 E 14.06.-18.06.10 E 17.05.-21.05.10
E 01.11.-05.11.10
SCHEDULE Germany
Munich
Hamburg Munich Berlin
Frankfurt Hamburg
E 15.03.-19.03.10 E 03.05.-07.05.10 E 21.06.-25.06.10 E 09.08.-13.08.10 E 27.09.-01.10.10 E 08.11.-12.11.10
SCHEDULE Italy
Milan Rome
19.04.-23.04.10 25.10.-29.10.10
SCHEDULE Spain
Madrid
SCHEDULE United Kingdom
Windsor Windsor
E Training in English
53
E 13.09.-17.09.10 E 10.05.-14.05.10
E 08.11.-12.11.10
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