VOICE
technology
Success story
Norauto equips its Lesquin
warehouse in Northern
France with Vocollect
Voice-Directed Distribution
orauto is an Department was subsequently Projects unit selected and location, task number, number
N
international group created in November 2005 to deployed Vocollect’s Voice- of lines, and the volume and
that has expanded support the group’s growth and Directed Distribution marketed number of items to be prepared.
significantly over adapt information processes to by reseller Psion Teklogix. A two-way dialogue is then set
the past five years its changing needs. up between the warehouse order
following the acquisition of With the previous system, selector and the computer, which
several brands, including Midas, Improved accuracy and selectors had to rely on paper
Auto5 and Maxauto, and the productivity amid rapid lists to prepare orders. Human
creation of Carter Cash. These growth and expansion errors inevitably occurred,
investments doubled the group’s especially when the worker had
“
The combination of
Manhattan Associates’
sales and tripled its number of The project commenced with to pick heavy or voluminous
outlets. Following this expansion, the replacement of Norauto’s packages. Investment in Voice-
warehouse management
in 2000 the Information Systems home-grown proprietary WMS. Directed Distribution emerged system and Vocollect’s
Department embarked on a Developed more than 15 years as the best solution in light of
Voice-Directed Distribution
complete overhaul of the group’s ago, the system had become too Norauto’s considerable growth.
resources, including the launch costly to maintain. In parallel to The Lesquin warehouse delivers means that we can
in 2004 of a project to replace its the installation of Manhattan products to 150 stores for all
confidently meet the
Warehouse Management System Associates’ WMOS software group companies except Midas.
(WMS). A Projects Supply Chain package, the Supply Chain Each week it processes
challenge of our emerging
approximately 60,000 order lines
supply chain requirements.”
and handles between 200 and
250,000 different products.
– Laurent Houvenaghel, Norauto.
Adapting the WMS to guides the employee through
Vocollect’s Voice-Directed the order fulfilment process
Distribution step by step, checking that the
correct number of required items
To meet its needs, the warehouse is selected. The worker can
opted for Voice-Directed interrupt the task at any time to
Distribution, in conjunction with report a missing item or to skip
the Manhattan Associates’ an aisle if it is too crowded.
WMOS. This has facilitated order
verification very early upstream, “The application requires that
as soon as the article is picked, items are stored in an orderly
not just on the basis of its fashion and indexed accurately
location in the warehouse. Each in the warehouse management
of the 30 order selectors is now system,” said Laurent Houvenaghel,
equipped with a Vocollect supply chain projects director at
wearable computer. Via a Norauto. “As a result, when we
headset, the worker receives all installed Voice-Directed Distribu -
the instructions needed to fulfil tion we also created a new
an order: aisle or section storage supervisor position.” >>
30
MANUFACTURING
&LOGISTICSIT March 2010
www.logisticsit.com
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