guests aged between 3-11 years at the date of sailing. Service Charges/tips are not mandatory for My Family Time Alternatively you are free to explore and make your own arrangements at each port of call, visa permitting. Please
Dining. Should you wish to book either of these options, then please contact your travel agent or our reservations note that some shops/museums in various ports may be closed due to local holidays or customs. Subject to our
department on 0844 493 4006 who will be happy to help you. Booking Conditions Royal Caribbean International is not responsible for any injuries or losses sustained whilst guests
are ashore, whether on an organised excursion or otherwise.
13. What are on board service charges/tips?
On all our ships, it is customary to offer tips to staff members who you feel have given you good service and personal 20. Why does my cruise start/end in Ensenada / Why does the ship only stop for one hour in certain ports?
attention. An approximate daily total of $9.75 per guest ($12 for suite guests), per cruise day, will cover stateroom and American legislation requires that any vessel commencing a voyage from a US port of call must call at a distant
dining room service for adults and children. We do offer the option to pre-pay your on board service charges in foreign port before ending a cruise in a US port. For operational reasons some of our itineraries terminate at the
advance of your holiday. If you wish to decline this service, you must do so at the time of booking and service charges distant foreign port rather than returning to the US port. On others the ship simply calls at the distant foreign port for
will be payable in U.S. Dollars on board. Additionally, a service charge of 15% for all beverage bills is automatically a very short period of time prior to returning to the US terminating port. The port at which your cruise departs and
added to your SeaPass℠ account. terminates is shown on the relevant itinerary. For example, Hawaii cruises commencing in San Diego either finish in
For guests that have chosen to pre-pay their service charges at the time of booking, vouchers to show you have Ensenada, Mexico or alternatively, the ship will call (often for just an hour) at Ensenada before continuing it’s return
chosen to pre-pay your service charges will be left in your stateroom approximately two days prior to disembarkation. journey to San Diego. Similar requirements apply to Alaskan cruises which commence and finish in Seattle. The ship
These vouchers will be provided for you to hand to your Stateroom Attendant, Waiter, Assistant Waiter and Head must call at a Canadian port such as Prince Rupert, British Columbia before returning to Seattle. Please note that
Waiter. These vouchers are non-transferable and will not be refunded. other cruise itineraries may also be affected by these or similar requirements.
Please note that for the short technical calls at the distant foreign port, guests are not permitted to leave the ship, but
14. Can I call Room Service? will need to ensure you have met any applicable passport or visa requirements for this destination. If your cruise ends
Yes. Room service is available onboard any time of the day or night – simply order from the room service menu for example in Ensenada instead of the port your cruise originally departed from, fly/cruise guests will be transferred
located in your stateroom/suite. Royal Caribbean International will be implementing a late night service charge for by coach to their departure airport. No arrangements are made for cruise-only guests. Please also note that coach
onboard room service orders placed between midnight and 05:00. The late night service charge of $3.95 per delivery transfer times from Ensenada to San Diego Airport is approximately two hours.
is intended to minimise onboard food waste, and take effect on a ship-by-ship basis between January 13 and 23,
2009.  This action was based on an exhaustive review of demand for room service by hour of day and the 21. What do I need to do on the last night of the cruise?
corresponding amount of food wasted. The charge will be applied to food items selected from the Light Snacks menu, Pack your bags and place them outside your stateroom door by midnight. Your stateroom attendant will give you
listed in the stateroom guest services directory. Guests can enjoy complimentary room service from 05:00 to coloured luggage tags for each piece of luggage. Please clearly write your name, home address and, where
midnight, which also includes breakfast service, delivered between 07:00 to 10:00 daily. In conjunction with the room applicable, flight details on each tag. Carry fragile, important and valuable items with you.
service change and to ensure guests continue to have a no-charge option during the late night timeframe; Royal
Caribbean is introducing newly extended hours in either the Solarium Café or Sorrento’s Pizzeria, depending on the
22. How should I prepare for disembarkation?
ship. On Voyager and Freedom-class ships, Cafe Promenade also is open 24 hours a day, offering finger sandwiches,
The Cruise Director will give detailed instructions about disembarkation and clearing customs and immigration on the
cookies and snacks. 
last day of your cruise. We strongly recommend that you attend this departure talk or watch the video on your in-
stateroom TV. Royal Caribbean International has no control over the length of time it may take for Immigration and
15. What happens if I am ill on board ship?
Customs clearance. The colour of your luggage tag will determine your departure time from the ship and your
There is a medical centre on board, which is staffed by a fully qualified doctor and a minimum of one nurse. However,
luggage collection point.
there is a charge for all medical services and adequate travel medical insurance is strongly recommended. Charges
must be paid onboard ship and claims for reimbursement should be directed to your insurers. Charges are based upon
23. What hotel arrangements are made for me prior to my boarding and after I disembark from the ship?
US Government Medicare Physician Fee Schedules. The medical centre provides complimentary motion sickness
If your booking with us is cruise-only, no arrangements will be made for you. If your booking with us is a standard
tablets if required. The medical services available and medications kept on board are extremely limited, and guests
fly/cruise package and your outward flight is scheduled for the day of sailing, no hotel arrangements will be made
must bring an adequate supply of any specific medications they need. Our medical facilities are not intended or
and you will be transferred by coach to the ship. If your booking with us is a standard fly/cruise package and your
designed to serve as a clinic for guests.
outward flight is scheduled to arrive the day prior to the cruise (generally transatlantic flights), you will be provided
with a hotel room at a hotel of our choice (subject to change) on a room-only basis. You will be transferred to the ship
16. What is your smoking policy?
the following day.
Please note that smoking is not permitted in staterooms, the only exception being for those guests with a
If your booking with us is on a cruise-only basis, you will proceed through Customs and Immigration, collect your
balcony/veranda, smoking will be permitted on this balcony/veranda area only. For the comfort of our guests,
luggage and continue with your independently made onward arrangements. If your booking is on a fly/cruise basis, a
smoking is prohibited onboard most areas of our ships and in staterooms. However, to provide an onboard
transfer to the airport will also be provided. In certain ports of call, where the return flight is late in the day (fly/cruise
environment that also satisfies smokers, we have designated smoking areas and designated open-air decks.
guests only), we may at our discretion provide a complimentary dayroom/luggage store, tour or similar arrangements
The above policy is fleetwide from January 2008.
prior to your return flight. Please check your travel documents for details of any post-cruise arrangements applicable
Oasis of the Seas smoking policy:Smoking is only permitted in designated areas and outdoors on the Starboard side
to your booking (subject to change).
of the ship (please contact the Guest Services for full details.) smoking is not permitted in any dining venue, theatre,
hallway or corridor. smoking is also not permitted inside any stateroom or on Oasis Class Boardwalk or Central Park
24. When should I schedule my flight home?
private balconies. However, smoking is permitted on private ocean view balconies of balcony/suite staterooms.
If we are not arranging flights for you, please consult your Cruise Specialist or Travel Agent for the most appropriate
A $250 penalty will be applied to the SeaPass℠ for guests found smoking in staterooms or on the private balconies
flight times, ensuring you allow sufficient time both prior to embarkation and following disembarkation.
in Boardwalk and Central Park onboard Oasis Class ships. Cigarettes, cigars and pipe tobacco must be properly
disposed of and never thrown overboard. A guest must be at least 18 years of age to purchase, possess or use
25. Can I be contacted?
tobacco on board.
Yes. Friends and family can contact the ship by dialling 00 1732 335 3285. The cost is $7.95 per minute and can
Please note that the above policy is subject to revision in order to comply with current UK health legislation, the
be charged to their Visa, MasterCard or American Express. From outside the US, additional long distance charges
intention of which when fully implemented is that the smoke free provisions of The Health Act 2006 will apply to
will apply.
all cruise ships when they are arriving or departing from a UK port or within UK territorial waters.
Callers must pay by credit card (Visa, MasterCard or American Express). A voice prompt will direct the caller to the
Please check our website for latest information.
ship. For example: “To call the Grandeur of the Seas press 1#, to call the Rhapsody of the Seas press 2#.” Charges will
start when the call is first answered on board the ship, not when the caller begins speaking with the Guest.
17. What about alcoholic drinks?
In addition, our ships offer an internet communication centre for guests to send and receive e-mail. Friends and family
Fleet-wide policy: We will not sell or serve alcoholic drinks to anyone under 21 years of age. However on cruises
can e-mail you providing you have an internet e-mail account. Email centres are available on all Royal Caribbean
departing from European, South America countries and Australia/New Zealand where the legal drinking age is
ships. Costs will be charged to your SeaPass℠ Account. Please note that tri and quad-band mobile phones enabled
typically lower than 21, a parent/legal guardian who is sailingwith the person aged between 18 to 20, may sign a
for international roaming can be used with our fleetwide roaming service.
waiver allowing the 18 to 20 year old to consume alcoholic beverages (beer & wine only). Only a parent or Legal
Guardian may sign this waiver, there are no exceptions to this policy.
26. What about Consecutive Cruises?
If a guest reaches a birthday that will change their adherence to our alcohol policy, they may visit the Guest Relations
Consecutive cruises are cruises taken back to back. For example, a Western Caribbean cruise immediately followed by
Desk and on showing their passport as proof of age, their records will be updated to allow them to purchase and
an Eastern Caribbean cruise. Please note that there may be duplication of onboard programmes, menus and
consume alcohol, as long as the other requirements of our alcohol policy are met. Royal Caribbean reserves the right
entertainment. Please also note that due to the preparation of the ship between sailings, some shipboard facilities
to limit or refuse alcoholic beverages to be brought aboard the ship. Any alcohol brought aboard will be stored and
may not be available on changeover day. On changeover day, it will be necessary for you to disembark the ship in
delivered to your stateroom on the last night of the cruise.
order to comply with custom and immigration. It is also necessary for all back to back guests to re-register their
If a guest decides that they would like to purchase duty free alcohol from any of the on board gift shops, then they
SeaPass℠ card on changeover day for the new sailing. This must be done at the pier before you board the ship again
will pay the duty free price and their respective alcohol purchase will be delivered to their stateroom on the last night
for your next cruise. If you have booked the same stateroom for each sailing, you may leave luggage within your
of their voyage.
stateroom. If you have booked different staterooms for each sailing, you will need to pack your luggage at the end of
Please note: due to Spanish regulations, we are not permitted to sell alcohol or cigarettes on board in the duty free
the first sailing and it will be stored for you until your new stateroom is ready for occupancy.
shops on selected sailings which depart from Barcelona.
27. Can I join the ship once the cruise is underway at a port of call further along the cruise itinerary?
18. What are the gambling facilities on board?
It may be possible for us to arrange for guests to be ‘downlined.’ Our staff will need to arrange for security access to
There is a fully equipped Casino on board each of our ships where you can play popular games, such as blackjack or
be granted for guests to join the ship at a later stage. We must be advised as soon as possible, so we have time to
roulette, as well as the slot machines.
arrange for requests to be authorised. Please note that on some sailings such as the Navigator of the Seas, due to
You should consult your Cruise Compass for opening times. Please note that the Casino is closed whenever the ships
immigration constraints; we are unable to arrange downlining for any guests.
are in port. Guests under the age of 18 are not permitted in the Casino at any time. Guests are advised that the use of
any video recording or camera equipment is strictly prohibited in the Casino.
19. How do I find out about and book shore excursions?
To get the most enjoyment out of your visit to a port of call, we recommend you select one of our shore excursions,
which have been planned by our travel experts and are recommended by the authorities for the particular ports.
Prices vary for each excursion.
To ensure you do not miss out on your chosen shore excursion, we strongly recommend that you visit our website
www.royalcaribbean.co.uk to reserve your place. These must be booked at least 5 days prior to your sailing date.
Please note that by purchasing your shore excursions in advance you will avoid the need to visit the busy Explorations
Desk on board the ship. Shore excursions can also be booked on board, however places are limited and therefore we
recommend you book online to avoid disappointment.
The staff at the Shore Excursion Explorations Desk on board will be happy to provide you with information to book
your shore excursions. The cost will be charged to your SeaPass
℠
account. Please note that pending charges may
show on your account during your cruise, these amounts have not been taken. Some of the shore excursions are
subject to minimum numbers and may be cancelled if requirements are not met. Proof of certification is required for
all scuba tours.
FURTHER INFORMATION SM GENERAL INFORMATION 119
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