Express Transmissions operates in a 5 bay, 4,000 square foot building.
Plans are underway to be in their new larger shop by early April this year.
The new shop and office areas will nearly double their current space.
applies them all consistently. When Operations Manual
discussing the five recurring traits dur- will be available for
ing our visit, Mario said, “There’s no download for ATRA
shortcut when it comes to these things. Members through
Its one thing to believe them, but if you the ATRA web site.
want them to work; you have to apply An ATRA Members
them consistently in every aspect of exclusive!]
your business.” Today Mario
No doubt about it: Mario could runs all of the day-
easily be the next poster boy for the to-day operations of
customer waiting area
What’s Working program! the shop. With the
Express Transmissions is still a addition of a new service writer/manag- example of a shop owner who’s Making
growing, thriving enterprise in a weak, er and an operations manual, he hopes It Work… each and every day.
tenuous economy. Mario recently to start passing more of those duties on Want to learn more about how
bought a new, 7200 square-foot shop. to his staff, so he can devote more of Mario is Making It Work in his shop?
And his staff has more than dou- his time to building the business as an Mario will be on the panel at this year’s
bled since he opened his doors: He now entrepreneur. Expo in San Antonio, TX. You’ll get to
has one diagnostician, two R&R techs, What’s Mario’s secret to suc- learn first hand how he’s handling his
two rebuilders, an outside salesman, cess? “There is no secret,” he protests. business, and what he’s been doing
and a service writer/manager… plus “Everything I’m doing is out there, since the beginning of the year.
himself and his wife, Maria, who works in GEARS and at Expo. I just put So don’t miss your chance to con-
part time as the shop’s bookkeeper. everything I learned into action. And sult with one of the biggest success
He also recently hired retired shop it’s working; I’m living proof that it stories in the industry: Make plans to
owner and GEARS contributor Paul works.” attend this year’s Expo right away…
Mathewson to create an operations Wherever he’s headed, there’s little and get ready to start Making It Work…
manual for Express. doubt that Mario has taken what he’s for you!
[Editor’s Note: When it’s com- learned from ATRA’s What’s Working
pleted, the Express Transmissions to heart… because he’s the perfect
GEARS March 2010 49
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