FEATURE — VENUE SAFETY & SECURITY
CALL-SYSTEMS TECHNOLOGY (CST) & SECURITY SYSTEMS technology to guarantee absolute integrity, allowing
TECHNOLOGY (SST) staff to clock in and out simply by placing their hand
Ashley Sheppard, Sales Director at UK-based Call-Sys- on a compact scanner.
tems Technology (CST) advised that their ‘StewardCall’
solution — a hi-tech paging system — lets all venue PASCO RISK MANAGEMENT
stewards, doctors and supervisors communicate Launched in 1996, with an established head office in
instantly with each other. He added: “StewardCall also South Africa and operations in the UK, US and India,
allows control management to talk to hundreds of staff Pasco Risk Management has operated in over 85 coun-
at once, discreetly and efficiently. Proven in major are- tries. “We provide high-level safety and security advice
nas such as Arsenal FC’s Emirates Stadium and Lon- and protection services to stadiums and event man-
don’s The O2, the system eliminates the issue of agers throughout South Africa,” noted CEO George
over-crowded airways as a practical, efficient alterna- Nicholls. “Our approach is based on international
tive to traditional communications, such as two-way benchmark standards for safety and security, with our
radios. Each steward is issued a transmitter and pager protection models implemented not only by event
with up to four function buttons — for example, to managers but in a number of witness protection pro-
summon a supervisor, medical help, ejection squad or grams around the world, and adopted by the United
cleaners.” Nations during its management of the International
StewardCall made an immediate impact at The O2, Criminal Tribunal on Rwanda.”
according to Steve Gotkine, Head of Venue Opera- A recent assignment included drafting a world-class
tions: “Communications improved dramatically, as well Safety and Security Quality Management System
as enhancing crowd management. It helped in several (SSQMS) for the Royal Bafokeng Stadium in Rusten-
other areas, too — from lone worker safety to berg, South Africa, designated as a FIFA 2010 World
improved service for customers and VIPs. It links direct- Cup host stadium. The SSQMS drew upon best prac-
ly to CST’s Genesis intelligent messaging software and tice security standards at Wembley, premier league and
creates a log giving the control room instant knowl- European league club stadiums, and is considered a
edge of every situation. I have information flowing on ‘first’ for Africa.
screen in real-time to show me how many people are Nicholls added: “At Royal Bafokeng, we worked
on-site, what incidents are occurring, everything.” closely with various stakeholders to ensure the imple-
While CST specialises in on-site communications, mentation of best practice technology, including the
the company’s subsidiary, Security Systems Technology design of a state-of-the-art Venue Operations Center
(SST), offers the latest hi-tech security products. Includ- (VOC), which allows for centralised command and con-
ed are a CCTV system with video analytics that delivers trol of the stadium and the surrounding precinct. The
major benefits for both security and crowd safety by VOC was tested during the 2009 Nelson Mandela
automatically monitoring areas and warning of unusu- Challenge match, the 2009 British & Irish Lions tour,
al behaviour. The company’s pioneering ‘Virtual Turn- and the 2009 FIFA Confederations Cup, receiving
stile’ Access Control solution uses Radio Frequency praise for its efficient design and operation.”
Identification (RFID), CCTV and Video Analytics to Pasco is also contributing to the security upgrade
identify people and objects as a practical alternative to for the Royal Bafokeng Sports Campus, which will
traditional turnstiles. And their tamper-proof Staff accommodate the England team for the 2010 FIFA
‘Time & Attendance’ Systems use the latest biometrics World Cup. ➲
CST’s StewardCall is a hi-tech paging system that also allows control management to talk to hundreds of staff at once,
discreetly and efficiently. The system is currently in use at Arsenal FC’s Emirates Stadium (pictured) and London’s The O2
arena. IMAGE: CST
WINTER 2009/10 P ANS TADIA 81
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