THE
ISSUE
ELECTRONIC MAGAZINE
04
Lodging Engineer
FOR HOTEL & LODGING
ENGINEERS
WINTER
2009 / 2010
MANAGING HOSPITALITY MRO INVENTORY
1ST PERSON
Keeping your property in excellent working order is not only cost
effective, it also helps ensure guest loyalty and boosts revenue.
By John Sladek
Grainger – Direct Marketing Services
In the hospitality industry, well-managed activities. Hotels, by their very nature,
maintenance, repair and operating (MRO) have many moving “parts.” With hundreds
inventory can mean better service. Cus- (sometimes thousands) of guests moving
tomer service is critical to keep guests about the property every day, facility man-
coming back. If a light bulb is burned out agers need to keep the front-of-the-house
or batteries are missing from a TV re- in perfect shape. That means that spar-
mote, it needs to be addressed in a timely kling lobbies, freshly made guest rooms
manner. If these simple supplies cannot and enticing food areas must be apparent
be sourced quickly or are out-of-stock in at all times. Behind the scenes, mechani-
the central storeroom, the guests will feel cal and electrical equipment must be kept
that their issues are not being taken care in good working order. To support all of
and most likely, will not return as a future these maintenance activities, a well-man-
Harry Hobbs, Director of Engineering, customer. aged stock room is needed.
San Francisco InterContinental Hotel
Day-to-day management of hotel opera- Keeping your property in excellent work-
tions can be challenging enough – even ing order it is not only more cost effective
An Interview with
without the responsibilities of purchasing, in the short term, but also helps ensure
Harry Hobbs:
managing and controlling MRO product guest loyalty which translates into rev-
Sustainability and the
inventory needs to support maintenance enues.
“Triple Bottom Line”
(cont. on pg 7)
By Robert Elliott
Harry Hobbs is Director of Engineer-
ing for InterContinental’s prestigious
featured in this issue
San Francisco hotel. This hotel is
only two years new. It has 32 floors
Managing Hospitality MRO Inventory P.1
above ground, 2 basement levels,
1st Person: Harry Hobbs – San Francisco InterContinental Hotel P.1
550 guestrooms, a Presidential Suite,
43,000 sq. ft. of meeting space, 2 You Should Know, So What’s Your Excuse? P.10
ballrooms, 21 meeting rooms 3 out-
door terraces, 5050 sq. ft. spa,1368
Room Maintenance Program (RMP) Cart P.12
sq. ft .fitness center, 1430 sq. ft. pool
Proper Mopping: Your Best Defense Against Slips & Falls P.13
area, Michelin One Star awarded
restaurant, and bar. The property When Talent Comes Knocking P.17
encompasses 607,221 sq. ft. total
gross building area.
Calendar: Upcoming Industry Events P.18
Perhaps most impressive is the fact
Green Tips For Room Filter Maintenance P.19
that his property recently received the
Department of Energy’s (DOE) “En-
Death, Taxes & Them OSHA Changes Are A Coming P.20
ergy Star” rating for their entire build-
ing. This makes the Intercontinental
nahle
(cont. on pg 4)
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