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MANAGEMENT
Business Weary of Health Insurers
A PRICEWATERHOUSECOO- ers is narrowing, as large employer While wellness and disease
PERS’ Health Research Institute satisfaction erodes. management programs are popu-
study has found that businesses Employee cost sharing con- lar among employers, companies
of all sizes have become dissat- tinues to be the most prevalent that offer them are frustrated
isfi ed with their health insurers. strategy for employers. Sixty per- with the low level of employee
The report titled, “What Employ- cent of employers surveyed said participation. Seventy one per-
ers Want from Health Insurers in they would further increase cost cent of companies surveyed
2010,” fi nds that: sharing with their employees now offer wellness programs,
Overall satisfaction with in 2010. and 67 percent offer disease
health insurers by large employ- Claims processing, ad- management programs.
ers has decreased to 59 percent, ministrative fees and provider Employee participation in
from 64 percent in 2008. discounts remain among the most wellness programs continues to
Small employers continue to important basic service offerings hover at around 50 percent. Many
be less satisfi ed with health in- for large and small employers, employers are fi nding that simple
surers than large employers, with though among large employers, fi nancial incentives such as cash,
overall satisfaction remaining wellness programs surpassed gift cards and annual premium
steady at 52 percent. But the gap provider discounts as the more savings are no longer working as
between large and small employ- important offering.
continued on page 98
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