INFO
Useful Information
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Delivery Information
Where damage/fault is due to operator misuse or failure
to comply with the manufacturer’s instructions;
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We will deliver FREE OF CHARGEall large equipment to
your premises. Small portable items may incur a delivery
negligence by the customer or a third party; or alterations
charge. Free Delivery is available to some UK mainland
or repair without prior consent from Alliance, the
addresses. All islands, highlands and remote areas are
customer will be responsible for all charges incurred.
subject to an additional charge.
Alliance shall not be liable for any loss or expense, profit,
suffered by the customer arising from either negligence
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Deliveries are normally made between the hours of
8.00am and 6.00pm, Monday to Friday.
or breach of contract by Alliance.
Unless our separate installation service has been
requested, delivery is generally to the pavement level
Returns
delivery point (e.g. loading bay). No provision is made for
Should you wish to return an item, it first must be agreed
transporting heavy equipment to its final destination.
with Alliance. The product must be returned within 30
Please ensure that there is adequate access for larger
days of receipt of goods and be in original undamaged
items of equipment as Alliance cannot be responsible
packing and in full resaleable condition. Due to the high
should access not be possible.
cost of carriage and handling, a restocking fee will be
incurred if it is necessary to return large items.
Goods must be checked on receipt, before you sign the
delivery note. If you sign the delivery note without first
Please call customer services on 0844 844 4300 to
checking the items, Alliance cannot be held responsible
obtain details on how to return your product.
for any claims that may later arise for damaged or
missing items.
Availability
Should goods be delivered incorrect or damaged, please
Stock availability is subject to variation and
note this on the delivery note, report it to us immediately
manufacturers’ lead times, please contact customer
by telephone if at all possible, and confirm it in writing (by
services on 0844 844 4300 to find out the expected
letter or email) within 48 hours of delivery.
delivery date of your order.
Installation and Warranties
General Information
A Corgi Registered Engineer must install all gas
Measurement specifications are quoted as width x depth
appliances. A qualified engineer or electrician must install
x height for unpackaged items.
all other appliances, apart from items arriving with a
13amp plug attached. Always read the manufacturers’
installation and maintenance instructions. Failing to do
Terms and Conditions
this will invalidate any manufacturers warranty.
Please refer to Alliancelocal.co.uk/termsandconditions
for details of our full Terms and Conditions or call
All products, unless otherwise stated are subject to a 12
customer services on 0844 844 4300
months on site manufacturers warranty which excludes
damage due to misuse. In the unlikely event that a
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product fails during its warranty period please call
customer services on 0844 844 4300and we will arrange
for immediate repair.
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All information is correct at time of going to press and is subject to change, no liability can be accepted for the consequences
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of any errors or omissions. Alliance reserves the right to alter specifications and prices without prior notice.
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Tel: 0844 844 4300 or call Your Local Alliance(see back page for your nearest branch) page 109
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