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WHO ARE THE PEOPLE THAT MAKE COMPUTER 2000 CLICK?
Once a return is entered and accepted,
its progress can be tracked on the system
as well. You can log onto the system at
any time and see when it has been
accepted, when the goods are going to
be collected, when they have been
received and when it has been passed
through for a credit note to be raised.
These features are tremendously useful
to any busy reseller – and of course, they
can be accessed 24 hours a day, so there is no need to wait
Saving you time
for the returns team to be in the office to find out where
By using ASM, returns are accepted and processed faster,
‘Quite simply, ASM
you stand. As a result of having to take fewer calls to
which should mean that you will receive your replacement
register return requests and deal with regulation queries,
makes it easier to
product or have your account credited much sooner.
the returns team has more time to spend on the more
According to Woodage, most resellers who have tried the do business with
complicated situations, where some kind of human touch
system now use it as a matter routine to process the
is required. Computer 2000 and
returns, only contacting Returns when the situation is
more complicated than a simple DOA or where the
it’s certainly having
products are no longer required.
a very positive
Resellers who make use of the system soon work out that
it’s by far the best way to process their returns, she says.
impact.’
‘Most customers used to email or call us to give us the
details but by the time they have done that, they could
have easily done the whole thing for themselves on ASM
and they will also know, pretty much straight away,
whether it is going to be accepted and how soon it will be
processed. From their point of view that means there is no
more waiting around. It is definitely the way forward.’
Woodage always promises customers that, once they try
the system for themselves, they will want to process all
their returns in this way. Hopefully it won’t be too soon,
but the next time you have a product that needs to go
back to the warehouse for one reason or another – and
there is always bound to be a next time – it will be worth
giving ASM a try.
IF YOU WANT TO KNOW HOW COMPUTER 2000 CAN HELP YOU WITH YOUR AFTER SALES AND LOGISTICS CALL
0871 880 4544 OR EMAIL RETURNS@COMPUTER2000.CO.UK
Call your Computer 2000 Account Manager on 0871 880 3333
25
Computer 2000 Website www.computer2000.co.uk
Don’t forget tag sale opportunities – call the Supplies Team on 0871 880 3200
01/10
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