ISS Mediclean – business applications
QA was also to be
responsible for
programme
project
administration,
making sure that the
training schedule
ISS is one of the world’s largest facility services providers. Its customers choose from either a single
continued to meet
ISS’ requirements in
service or a fully managed integrated facility solution made up of numerous business streams. The services
terms of availability.
it provides range from office cleaning, catering and landscaping to pest control, security and facility
services management.
The challenge All 12 assessments in the Microsoft Office 2003 space were
ISS needed to bring their staff up to a consistent level of skill available to all pilot candidates – with one assessment available
when using business applications. All needed to be given a good at each of the three levels, across each of the four products
basic grounding in using Microsoft Office applications. There was included in the programme.
also an identified need for Basic PC Skills and ISS UK Best
Following the initial assessment, every staff member attended a
Practice to be addressed in a formal, classroom environment.
one-day course, covering Introductory PC Familiarity and
Other skills were needed depending on the job role and individual Corporate Best Practice in the morning session, and Introductory
skills. Those delegates who required training beyond basics Microsoft Outlook 2003 in the afternoon.
would either attend public schedule courses or a closed course at
Following the pilot, the remainder of staff took part in the skills
either an ISS Mediclean site or a QA site.
assessment, and course volumes and delivery locations were ISS Mediclean
There were 700 personnel to be trained in the solution, with an identified as part of this analysis phase. QA worked with the ISS
www.uk.issworld.com
anticipated average of 3 courses per individual. QA was also to Mediclean management team to identify the locations and
be responsible for project administration, making sure that the associated logistics of the required events.
training schedule continued to meet ISS’ requirements in terms of
QA developed a programme of Microsoft Office courses, covering
availability.
27
Office XP and 2003 including Outlook. The four-day courses
The solution
covered:
Beginning in March 2008, the first phase of the programme Outlook 2003
included support to help ISS identify the right people for the
Word XP
courses. An initial pilot was conducted with 100 people. These
individuals were cross-referenced to a number of job roles, where
Excel XP
the required skill levels had already been determined by ISS
PowerPoint XP
Mediclean.
Based on QA’s public schedule courses, but tailored to the ISS
requirements, these were delivered between June and August
2008 at a range of QA centres, across the UK, and also on-site at
ISS locations in Coventry and Woking. The QA portal was used
for administration, with a schedule of events created on the QA
system and the training manager is now able to manage and
organise the schedule and attendees through the Portal.
Ongoing benefit is gained from the Training Needs Analysis, as all
new employees are assessed on arrival, and the appropriate
training provided, so the skills level in the business is kept at a
consistent level.
“The programme was a
complete success.”
Contact us on: 0845 757 3888 info@qa.com www.qa.com
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