Atos Origin
“We can’t understate
the success of this ITIL
training programme.
With examination pass
Atos Origin is a leading international IT services company with worldwide revenues of over €5 billion and
rates that simply can’t
47,000 staff. In the UK, Atos Origin has more than 7,000 staff and revenues of over €1 billion, derived
be bettered, QA has
done an outstanding job
through business consulting, systems integration, managed operations and medical services.
in providing our people
with the service
management skills we
need – in the most cost-
The challenge
effective way possible –
Achieving professional certification in ITIL IT service management
and with no loss of
isn’t a walk in the park – yet, for Atos Origin, as with many other
results.”
companies, high examination pass rates are important. Passing
the ISEB (Information Systems Examinations Board) examination
Cheryl
provides evidence of having the skills required to properly utilise Cumberworth
the ITIL framework within the workplace – and, of course, it’s an eLearning and Support
indication of successful training.
Manager
Atos Origin
So, when Atos Origin in the UK trusted QA to provide all of its
ITIL training, results were an important consideration – not that
Atos Origin needed to worry, since QA’s pass rates for ITIL
service management are among some of the highest in the
training industry. Atos Origin had experienced this first-hand,
because QA had been providing training to the company for
Atos Origin
several years – including training almost 80 people on ITIL in the www.uk.atosorigin.com
previous year.
The solution
To provide the most effective training route for those learning
ITIL Foundation, a blended learning programme was chosen –
19
to maximise learning while minimising time out of the office.
This combined 16 hours of eLearning from Atos Origin’s pre-
existing eLearning portfolio (thus reducing costs) with an intense
day’s classroom training and coaching. Also, during the eLearning
phase, learners had access to practice tests – so that they could
assess their readiness to take their examinations.
The one day of classroom training – reduced from three for the
full Foundation course – comprised of a revision session,
coaching on examination best practice – and then the actual
ISEB examination itself.
The approach could not have been more successful. So far
around 65 people have attended the programme – and the
examination pass rate at Foundation level has been a staggering
100%.
The training took place at QA’s nationwide network of training
centres around the UK and at Atos Origin’s offices. QA also
provided Atos Origin with management reports – detailed
information about candidates’ progress and pass rates.
Successful candidates can, where required, move on to learn
ITIL at practitioner and management level – through an extensive
schedule of training courses, again provided by QA, available
around the UK.
“The approach could not have been more successful.
So far around 65 people have attended the programme
– and the examination pass rate at Foundation level
has been a staggering 100%.”
Contact us on: 0845 757 3888 info@qa.com www.qa.com
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