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A New Year,
A Renewed Focus at the Club
the enhancements to the Condition- continue to improve and deliver great
ing Room, the addition of two exercise service. Part of our discovery process will
studios and a larger Childcare area. The include services and amenities surveys,
Valley’s tennis courts have undergone staff service evaluations and secret shop-
major reconditioning and the Deli, Pro per programs.
by Mike Fleig, CCM,
Shop and common areas have been We’ll continue the expansion of our
General Manager
beautifully transformed into great gath- current programs, like skiing and hiking,
ering spots. while acting on your feedback to create
ith a new year — and a new decade A world-class executive chef, a staff new offerings. Wellness programs are
— dawning, it’s good to look back customer service training program and coming this year that will feature experts
on our accomplishments and ahead to some new physical fitness programs in a realm of health fields speaking to
our goals. In both arenas, the Spokane —TRX, Yoga for Tennis and Zumba everything from nutrition, to dealing
Club has much to be thankful for and — were great late-fall additions in 2009. with weight loss plateaus, from how to
excited about. Maintaining financial fitness was, and reduce stress to how to increase muscle.
One of the greatest things to happen in remains, a top priority for the Club. We’ll also continue to add creative,
2009 was a reenergizing of Club offerings Living through the greatest recession progressive talent to our staff, dedicated
and the increase in participation at mem- this country has experienced in over 70 to making your experience at the Club
ber events. Record-breaking attendance years, the Club management made the — whether dining, socializing, working
at the Jingle Bell Fun Run and Walk, a strategic move of restructuring our debt, out or doing business — relevant and
full-gym turnout for the Thanksgiving making Club improvements and using rewarding to your life.
Zumba Food Drive and great numbers a long-term, fixed rate note to fund a Bringing new members into our Club
for the first-ever Junior Tennis Tourna- total amount of 5 million dollars. We’ve is another key priority in 2010. A robust
ment are just three examples of Club maintained debt free status for our Club membership not only increases our
community coming together. (And as House, the Athletic Building and the strength, it enhances the opportunities
anyone who attended Santa’s Sleigh Bell Chamber Buildings and preserved our for friendship, community and building
Party last month can tell you, our young- financial flexibility for the future. business within our Club community
est members really know how to enjoy a So what’s ahead for 2010? and our city. To that end, we’ll be launch-
Club party too!) Enhancing our current members’ ing new membership programs.
2009 saw the completion of several experience of their Club is our top job. With the support and vision of our
major projects at both Downtown and Our commitment is to discover the wonderful Board, we greet the New Year
Valley locations that have revitalized things that are most important to you with renewed excitement and determina-
the physical structures, while laying and to deliver on those in a consistently tion. Here’s wishing each and every one
the groundwork for new and expanded dynamic way. We’ll be asking ques- of you a happy, healthy and prosperous
usage. Some Downtown highlights are tions and measuring quality in order to New Year!
 . Signals . The Spokane Club magazine . January 010
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