Party Leader Information Party Leader Information
Booking Conditions & Terms of Business
Pleasedotakethetimetoreadcarefullythefollowingconditions.Theyarethebasisofthecontractbetweenus.Wearesurethecontentswillassistyouwithyourtravelplans.
the UK airport within a 200 mile radius. For groups with appropriate mainland port/airport. availability of washing facilities and secure luggage We strongly recommend that you obtain and carry a
fewer than 40 paying passengers travelling to Europe Timings and Itineraries storage until departure. medical consent form for each member of your party
1.CONTRACT exchange rates published in the Financial Times on 5 advance and occasionally we have to make changes PGL Representative as soon as possible so that we can
and for all groups travelling to USA destinations, we can All itineraries, journey times, timings of ferry vi. Damage deposits are required by certain under the age of 18. Medical facilities sometimes
For coach groups the contract is with PGL Travel Limited, October 2009. These are £1: 1.09 Euros, 1.65 Swiss and we reserve the right to do so at any time. Most try to rectify the situation on the spot. In the unlikely
offer attractive rates for coach transfers to / from the UK crossings/routes specified are given as guidance only accommodation. This is usually between €350-500. require proof of parental consent prior to the
ABTA bonded member V2683. For air groups the Francs, and 1.60 US Dollars. changes will be minor and all will be advised at the event that the matter remains unresolved, please write to
airport and would be glad to provide you with a tailor- and may be subject to change upon final confirmation. Where possible we will advise you of this at the time of administration of any medical treatment.
contract is with PGL Air Travel Limited, which is bonded Coach Tours earliest possible date. us immediately on your return and we will do our utmost
made quotation. For all air groups of 30 – 39 Airline schedules will not be agreed until after publication booking. 21.SPECIALREQUESTS
with the CAA (Civil Aviation Authority) under ATOL 4630. All coach tour prices are guaranteed against any In the unlikely event of it proving necessary to alter to find a satisfactory solution. Notice in writing of any
passengers, we will include return transfers from the of this brochure and are subject to change. We will 17.SNOWGUARANTEE Any special requests must be clearly notified to us in
The registered office for both companies is at Alton surcharge, subject to payments being received by the significantly or cancel your tour, we will offer a suitable claim or dispute must be received by us within 28 days
destination airport to your resort. For groups smaller advise you of your confirmed flight timings in your Final a) The PGL Snow Guarantee applies to parties travelling writing. We do our best to meet any special requests
Court, Penyard Lane, Ross-on-Wye, Herefordshire, HR9 due dates. If payments are not received by the due alternative if available. Otherwise we will offer a 100% of the date on which the tour ended.
than 30 paying passengers please contact us for a Information. by coach and is subject to the following other made by you and ensure that these are forwarded to the
5GL. dates, your tour may be subject to surcharges on refund of all money paid (within 14 clear days) if we are If any dispute on a coach tour booked with PGL Travel
tailor-made quotation. Evening Activities conditions: appropriate persons. We cannot guarantee, however,
A contract will only exist when we have received the currency, unforeseen increases in transportation costs, not able, in our opinion, to offer an alternative that is Limited cannot be amicably settled, your complaint may
Concessionary Places Groups choosing to travel by air will need to budget for i. If the ski school take the decision that you are unable that special requests will be fulfilled and failure to do so
required deposit and have acknowledged receipt of your including the cost of fuel, dues, taxes or fees chargeable sufficiently comparable. be referred to arbitration under a special scheme
Please note that concessionary places (as shown on any transportation requirements (e.g. a local coach) to ski due to lack of snow and almost all lifts are closed, does not constitute a breach of contract. Special
completed form by the issue of our official booking for services such as embarkation or disembarkation fees Compensation will be paid as below, per full fare-paying arranged by the Institute of Arbitration in conjunction with
page 75 of this brochure) are limited to 10% of your should they wish to take part in any optional evening PGL will at their discretion transport you to a nearby requests will only be held to form part of the contract
confirmation. at ports. passenger, if we have to make a major change to your the Association of British Travel Agents. This scheme
total group size, and do not count as full fare-paying activities. resort and cover the cost of ski school and lift pass. between you and the company when they have been
The person signing the booking form accepts the Air Tours tour within 8 weeks of commencement, unless the provides for a simple and inexpensive method of
passengers when calculating your group’s free place 16.ACCOMMODATION ii. If in our opinion this is not feasible, we will confirmed in writing to be guaranteed by the company.
following conditions on behalf of all party members and Your ski course price by air will be confirmed at time of change is due to circumstances beyond our reasonable arbitration on documents alone, with a restricted liability
allowance. All the hotels and centres featured are well known to PGL compensate each full fare paying member a total of £15 Any requests which will affect your decision whether to
all correspondence will be with him/her. The contract booking. Our air prices are based on special rates for control, including but not limited to war, riot, civil on a customer in respect of costs. The scheme does not
15.TRAVELARRANGEMENTS and have been inspected by a senior representative of per full day's lost skiing. travel with PGL must be made known to us at the time
between us is governed by English Law and any dispute limited allocation on scheduled flights. When our commotion, act of god, industrial dispute, governmental apply to claims for an amount greater than £5,000 per
Length of Tour PGL or an agent acting on behalf of the Company. In our b) The Snow Guarantee does not apply and the of booking.
will be dealt with under the exclusive jurisdiction of the allocation is full additional charges for flights may apply action, epidemic, disease, adverse weather or natural person. There is also a limit of £25,000 per booking
On both Ski Tours by coach and by air, PGL considers opinion they are more than suitable for the needs of Company cannot be held responsible if skiing is not 22.AGESANDADDITIONALADULTS
Courts of England and Wales. and affect the overall selling price of the ski course. We disaster. form. Neither does it apply to claims which are solely or
Day 1 as the date of departure from the UK port/airport, school and youth parties and their facilities meet the possible on any day for any reason other than unsuitable Ski course prices are valid for pupils in full time
Any monies paid to an appointed agent will be held by operate strictly on a first come first served basis for the 56-29 days: 5% of ski course price mainly in respect of physical injury or illness or the
and the final or last day as the date of arrival back at the health and safety standards detailed in our Code of snow conditions including the mechanical failure of the education aged 17 years and under on day of departure.
the agent for PGL until they are paid over to PGL. lowest ski course prices. Air Tours are also subject to 28-15 days: 10% of ski course price consequences of such injury or illness, except for small
UK port/airport. For schools which have a long journey Practice and comply with School Travel Forum ski lifts and high winds or adverse weather conditions. Pupils in full time education aged 18 years and over
2.DEPOSITS surcharge due to unforeseen changes in the cost of the 14 days or less: 20% of ski course price compensation claims for minor injury or illness subject
to and from the UK port/airport, such as schools from standards. c) No refunds will be given for services which are not may be required to pay a supplement. Please note that
Before a booking can be considered firm, the Party following items: currency exchange, government 8.TRAVELTICKETS&VOUCHERS to a limit of £1,000 per person. Application for
the North of England, Scotland and Northern Ireland, the Rooms for Pupils used either because of snow conditions or otherwise. in certain resorts pupils aged 13 years and over may be
Leader must confirm in writing an intention to proceed taxes/charges, aircraft fuel, over flying charges, airport These are valid in conjunction with the particular Ski Tour arbitration must be made within 9 months of return from
actual number of days involved overall may be greater Pupils are normally accommodated in rooms of 3-5 18.PASSPORTS&VISAS(Britishcitizensonly) required to pay a supplement.
and forward the initial deposit of: charges and increases in scheduled air fares. booked and the route specified. No refund can be made the tour. Further details can be supplied by ABTA on
than the advertised Ski Course length because of extra persons although larger rooms are sometimes allocated. The Party Leader is entirely responsible for the Accompanying adults over and above the free place
£75 for each paying member travelling to Europe by All Tours for lost, mislaid, unused, unendorsed or expired tickets, request.
travel time in the UK. Rooms for Staff completion of passport formalities and other personal allowance may join the tour at the child price, plus a
coach For all tours there will be no change within 30 days of coupons or vouchers. Any details given are provisional 12.PERSONALPROPERTY
Coach Travel Wherever possible, we will always accommodate adult arrangements which may be necessary such as visas supplement of £50, and the relevant adult Lift Pass
£75 for each paying member travelling to Europe by air your departure. We will absorb and you will not be and do not commit any airline mentioned to providing a Your personal property, including baggage, is your own
All PGL Ski tours are operated by Executive Coach. We leaders in twin-bedded rooms and request rooms with for non-British citizens. supplement for European ski courses and £150 for ski
£100 for each paying member travelling to the USA by charged for any increase equivalent to 2% of the price of service. responsibility at all times, unless any loss or damage is
only use reliable operators offering modern, comfortable en-suite facilities. Single rooms are always limited and a) Collective & Individual Passports courses to the USA. Please note that PGL cannot
air your travel arrangements, which excludes insurance 9.LIABILITY due to our negligence or failure to carry out our
coaches with excellent back-up and breakdown cover. we cannot normally provide these free of charge. In Collective Passports for pupils aged 17 years or under guarantee rooming requests for additional adults joining
For UK schools and groups insurance cover commences premiums and any amendment charges. You will be We will only accept responsibility for any personal responsibility.
Your coach will pick up your party at school, remain with some hotels, it may be possible to reserve a twin- are currently accepted by all European countries featured a group.
when the deposit payment is received. Cover can be charged for the amount over and above that, plus an illness, injury or death which results from the negligent 13.SUPERVISION
you throughout your Ski Course, and return you to bedded room for sole occupancy in which case a in this brochure. Individual passports may however be PGL reserves the right to re-cost the course if more than
arranged for non-UK schools and groups at a administration charge for £1 per person together with an (as the word is understood in English law) acts or Teachers and/or other adults accompanying the party
school at the end of your stay. supplementary charge will be payable. required if travelling on a low-cost airline, please consult 20% of the party is aged 21 years and over.
supplement. Deposits are not refundable, unless under amount to cover agents' commission. If this means that omissions of any servant or agent, or any supplier agree to act 'in loco parentis' at all times and will
a) Drivers' hours Rooms for additional adults and for families our reservations team for further advice. To obtain a 23.ADDITIONALREQUIREMENTS
the terms of our insurance cover. Please make cheques you will have to pay an increase of more than 10% of working on our behalf in the provision of services or adequately supervise all members of the party. For this
All itineraries are agreed with coach companies prior to While we will make every effort to meet your requests, Collective Passport the Party Leader must hold a FULL At PGL we are continually working to enable all
for coach groups payable to PGL Travel Ltd., and for air the price of your travel arrangements, you will have the facilities to you and whilst acting within the scope of reason we do not include adults in the 1:12 ratio for ski
departure and adhere to strict EU driving regulations. PGL is not able to guarantee rooming requests for British passport. All additional party members not youngsters to enjoy the many benefits of our courses
groups to PGL Air Travel Ltd. option of accepting a change to another holiday if we their employment. We will also accept responsibility for lessons.
b) Seat Belts in Coaches additional adults and/or families travelling as part of a included on the Collective Passport must also hold a and tours. If members of your party have additional
3.PAYMENT are able to offer one (if this is of equivalent or higher those elements of the Ski Tour arrangements which are The Party Leader who signs the booking form and/or
By law, British coaches transporting young people under group. FULL British passport. PGL will provide up-to-date requirements, relating for example to disability, culture,
We require interim deposit payments of: quality you will not have to pay more but if it is of lower under our direct control, and for the acts and/or other adults accompanying the party agree to be
16 years of age are required to be fitted with lap belts. Accommodation - USA information to assist Party Leaders in obtaining a diet, etc. we will be pleased to discuss these with you
£90 for each paying member travelling to Europe by quality you will be refunded the difference in price), or omissions of our employees, agents, sub-contractors responsible for the welfare, good behaviour and
Coaches contracted by PGL will conform to this Rooms will be allocated on the basis of the party Collective Passport. Many destinations also require and attempt to meet your needs. Please send us full
coach cancelling and receiving a full refund of all monies paid, and suppliers. We can only be liable for the provision of discipline of the group throughout the tour. Furthermore,
requirement. The Party Leader and other accompanying composition supplied by the Party Leader. identity cards. Non-British passport holders are advised details of specific requirements as soon as possible to
£100 for each paying member travelling to Europe by air except for any amendment charges. special requests where we have confirmed their it is the Party Leader's responsibility to ensure:
adults are responsible for ensuring that the lap belts are In the USA, most rooms are made up of two large to check with the relevant Consulate/s with regard to ensure that a fair assessment of service provision can be
£150 for each paying member travelling to the USA by We will consider an appropriate refund of insurance availability in writing. a) No group member under 18 will be allowed to
worn. Please note that Continental coaches are not yet double beds and for reasons of economy the tour is individual visa requirements. made, and appropriate resources identified, with
air premiums paid if you can show that you are unable to Please note, however, that we do not accept liability for consume alcoholic beverages without prior written
subject to the same legislation. based upon 4 students sharing two large double beds. b) Visas (British citizens only) reference to such considerations as access, successful
to be paid no more than 8 weeks after receipt of the transfer or reuse your policy, Should you decide to any air or sea carriers whose individual conditions of consent of the parent/guardian.
c) Cross-Channel Arrangements Some rooms may have a sofa-bed and/or bunks. Under The destinations featured in this brochure do not participation and health and safety.
deposit. cancel for this reason, you must exercise your right to do carriage apply and are often subject to international b) No student smokes in a hotel bedroom or PGL coach
We have strong links with all the major ferry companies occupancy of any beds in a room may result in currently require British citizens to hold a visa. 24.PHOTOGRAPHY
The final balance must be settled no later than 12 weeks so within 14 days from the issue date printed on your agreements. or behaves in any other way which may cause a fire
and the Eurotunnel cross-Channel service. supplements applying – please check with the office if c) Visas for non-British citizens (where applicable) We occasionally employ a professional photographer to
prior to departure or by return of post where receipt of final invoice. We cannot be held responsible for the loss of enjoyment hazard.
All cross-Channel arrangements are based on daytime you are unclear about this. Non-British passport holders are advised to check with take pictures for use in PGL promotional material. If any
invoice is within 12 weeks. Should the price of your holiday go down due to the or additional expenses due to delays or changes in any c) No student breaks a UK or local law.
car ferry services via the Dover-Calais route or the Hotel Classification the relevant Consulate with regard to individual visa member of your group wishes NOT to appear in any
If interim deposit payments or final balances are not changes mentioned above, by more than 2% of your travel arrangements or other services which are caused d) All students and adults wear the lap belts provided
Eurotunnel service (if requested). Once we receive your Hotel classifications, where stated, are those awarded by requirements. Please note PGL cannot accept such photography, please let us know prior to travel,
received by the due dates, we reserve the right to charge holiday cost, then any refund due will be paid to you. by circumstances amounting to force majeure such as when travelling by coach.
deposits, we will immediately make reservations on your the local Tourist Board. Please bear in mind that some responsibility if a visa application is rejected. and once in resort ensure that the PGL Representative
interest on the amount outstanding, which will be However, please note that the travel arrangements are war, the threat of war, riot, civil strife, industrial dispute, It is understood these matters will have been discussed
behalf. Although in some cases we request space as countries' local standards will not be the same as in the d) If you are travelling to the USA or have flights into with your group is also aware of any such restrictions.
calculated at The Royal Bank of Scotland base rate plus not always purchased in local currency and some terrorist activity, natural and nuclear disaster, fire or with pupils prior to the commencement of the tour.
early as April for the following year's travel, as a rule UK but we will only use accommodation which meets or Montreal, Canada for your US ski course all members of 25.DATAPROTECTION
1% on a daily basis. If payments are more than 2 apparent changes have no impact on the price of your adverse weather conditions. Our liability in all cases If further details are required, please see the 'Code of
ferry companies do not open their booking charts until exceeds our minimum standards. Any exception will your party must hold a full individual passport that has a None of the information you provide to PGL in
weeks overdue, this will be a breach of the contract travel due to contractual and other protection in place. (except those involving illness, injury or death) is limited Conduct' and responsibilities for the supervision of
mid-December. Under these circumstances, we are only be used in agreement with the Party Leader. minimum of six months before expiry date and is connection with your booking will be divulged to persons
between us, entitling us to treat the booking as cancelled The UK government have announced their intention to to 50% of the invoiced tour value per passenger in visiting groups in the PGL Code of Practice.
therefore unable to confirm routes and timings until early Meals machine readable. British passport holders do not unconnected with your course / tour without your
by you. In these circumstances, the contract between us replace Air Passenger Duty, which is payable by all addition to a full refund. External Evening Activities
in the new year. All ferry crossings are subject to Our Ski Tour prices in Europe are based on full board require a visa to enter North America or Canada, but will express permission. The contact details supplied,
will remain in force until you receive our written advice passengers on flights departing from UK airports with a We cannot be held responsible for the failure or inability PGL will carry out an attraction audit on all
availability. accommodation - Continental breakfast, packed lunch be required to complete a visa waiver form on the including postal address, telephone and email address,
and cancellation invoice. new Emissions Tax, known as Aviation Duty, with effect of any equipment or computer program to recognise or recommended venues, in accordance with STF
Air Travel and evening meal. Our hoteliers are happy to deal with outward flight. For non- UK residents or overseas will only be used to fulfil course / tour administration
4.CANCELLATION from 1 November 2009. We are not yet aware of the correctly to interpret or process any date as the true or guidelines. Please see our Code of Practice on our
Flights mentioned in this brochure will be operated by special dietary requirements; all that we ask is that you students please check with the American Embassy on and to communicate details of PGL’s products and
In the event of cancellation by a paying member more final details of the new Duty, and prices have therefore correct date, or to continue to function correctly beyond website for full details. The decision to use any other
either a charter or scheduled service of a major airline. provide us with details of specific needs in writing at 09068 200 290 or log on to www.usembassy.org.uk to services.
than 8 weeks before departure, the deposit and any been calculated as if Air Passenger Duty continues to be that date. venue for an activity lies with the Party Leader.
Flights will be in economy class. In accordance with EU least 8 weeks prior to the commencement of your tour. clarify requirements or the Canadian High Commission The personal information supplied about party members
interim payments may be transferred to a substitute in effect. In the event that our costs increase as a result Should you or any member of your party have the With regard to tobogganing, for safety reasons PGL does
directive (EC) No. 2111/2005, Article 9, we are required Please note that accommodation in the USA is provided by logging on to www.canada.org.uk. will only be used to allow our employees, agents,
member. However, if this is not possible, then the initial of the change, we reserve the right to adjust prices to misfortune to suffer illness, injury or death during the NOT recommend that groups take part in tobogganing.
to bring to your attention the existence of a ‘Community on half board basis, and that a daily packed lunch is It is the Party Leader's responsibility to ensure that each subcontractors and suppliers to provide the promised
and interim deposits will be retained by us. reflect those changes in costs. In view of the current period of your tour arising out of an activity which does However, if taking PGL insurance you are insured for
List’ which contains details of air carriers that are subject NOT included. person has valid documentation prior to departure. For service to our normal high standards.
For cancellations made less than 8 weeks prior to volatility of world oil prices, a fuel supplement may be not form part of the arrangements made by us, we shall, tobogganing within designated areas, please refer to
to an operating ban within the EU Community. Please Please note: further information on the country you are visiting, please 26.BROCHUREINFORMATION
departure, the payments made may be transferred to a added to the price of your holiday at the time of booking. where appropriate, give you every help that we can by your insurance document.
refer to i. It is common in many hotels for twin beds to be of the visit the Foreign and Commonwealth Office website The information contained in this brochure is accurate
substitute member but we reserve the right to charge an 6.ALTERATIONS&AMENDMENTSBYYOU way of initial assistance, including initial legal costs 14.GROUPSIZE
http://europa.eu.int/comm/transport/air/safety/flywell_ ‘Austrian Twin’ type. This kind of bed consists of one www.fco.gov.uk/knowbeforeyougo or ring ABTA and correct as far as can be reasonably ascertained on
administration fee of £20, plus any direct costs incurred. a) On coach tours additions to your party are usually associated therewith, up to a maximum value of £5,000 By coach
en.htm large bed base with two mattresses, two sets of bedding information line on 0901 201 5050 (calls charged at the publication date of the brochure, November 2008. If
However, if a transfer is not possible, please write to us possible at any time right up until the day prior to travel. per booking form. You must request such assistance Our ski prices are based on a coach group of 40 paying
a) Baggage Allowance and two duvets. They are used commonly throughout 50p per minute). As we go to print long in advance of we ascertain ourselves or are notified of any subsequent
immediately giving full details. The cancellation will be However, you must always check with us first by within 90 days from the date of the misadventure and in passengers.
Full details of your baggage allowance will be printed on the Alps as ordinary twins. Except in the USA, we do your departure, and requirements frequently change, changes to the details contained herein, we will advise
subject to the following charges: telephoning 0844 371 1300. If any addition is made the event of there being a successful claim for costs For groups travelling on Peak Dates* PGL will not
your tickets. Although subject to change, at the time of NOT expect your members of your group to share double please call the PGL office for further updates regarding you as soon as is reasonably possible. We would advise
56-29 days before departure: 60% within 8 weeks prior to departure we reserve the right to against a third party or there being suitable insurance impose a small group supplement on any group which
going to press most scheduled airlines allow 20 kilos beds. Should this ever be necessary, we will advise you passport requirements. you that not all the facilities advertised are available all
28-15 days before departure: 80% charge an administration fee of £20 per amendment. policies in force, the costs incurred by us shall be has booked and confirmed its final numbers with full
per passenger (approximately 44 lbs) for checked in at the time of booking and will certainly confirm your 19.HEALTHMATTERS year round and in particular, the opening times of
14 days before departure or less: 100% b) For ski courses by air it is the party leaders’ recoverable from you. deposits and any interim payments by 30 April 2010.
luggage and one small bag as hand luggage. Some low rooming allocation and arrangements prior to the The Party Leader signing the Booking Form is entirely swimming pools and other recreational facilities are, of
The date of effective cancellation is calculated on the day responsibility to ensure that all names are given in full 10.SAFETYMANAGEMENTSYSTEM We do however reserve the right to use the remaining
cost carriers limit the allowance to 15 kilos per commencement of your tour. responsible for passing on any health requirement course, subject to prevailing weather conditions.
of receipt of written advice in our Reservations and exactly as shown on the individuals’ passport. This Health and Safety have always been of paramount seats on your coach for another smaller group who will
passenger for checked-in luggage. Your hand luggage ii. Towels and soap are not normally provided in the information to other party members. Party Leaders may 27.VAT
Department. information is often required at an early stage of booking importance to PGL. As a result we have developed a share transport, accommodation, evening entertainments e.co.uk
may also be limited by size and weight and will be majority of the hotels/centres featured in the brochure. wish to refer to the Department of Health leaflet T5 All continental tour prices for ski tours with PGL are
If any cancellation brings the number of pupils below the and some airlines may not permit name changes. Most rigorous Safety Management System, which incorporates and ski school arrangements. Occasionally PGL twins
minimum number required to qualify for any advertised however will treat name changes as cancellations and all aspects of your ski tour and complies with the two small groups and in this instance it may be
eativ
dependent on the airline you are travelling with. Please iii. Some hotels now request visiting groups to pay a 'Health Advice for Travellers' offering health information quoted inclusive of VAT. Please note that our operations
check with your airline for specific details. small deposit on arrival as security against possible for all destinations. Copies are available from Post fall within the Tour Operators Margin Scheme (TOMS) for
course price, then the course price will be adjusted charge accordingly. PGL will pass these charges onto standards of the School Travel Forum. necessary for one group to accept a different hotel. For
b) Travel Delay Assistance damage in the hotel. All monies are fully refundable at Offices nation-wide. Although PGL's extensive insurance VAT purposes and we are only able to issue a separate
accordingly. you. Once tickets have been issued or in the case of A leading travel industry Health and Safety Consultancy groups travelling on off-peak dates, including New Year,
If your flight is delayed by more than 3 hours, we will the end of the tour providing no damage has been covers the cost of emergency medical treatment abroad, VAT invoice where prices are quoted exclusive of VAT. In
Please note: The cancellation charges may be claimed, low cost carriers once names have been received, reviews our policies and procedures on an annual basis. the minimum number required for a coach group is 40
endeavour to arrange for the airline concerned to provide caused. We will, wherever possible, notify you of this we would still recommend that all party members all other cases, no VAT reclaim will be possible. Please
less a £40 excess, via the school party insurance, airlines will usually charge the full cost of the flight if a Party Leaders can therefore be assured that we are paying passengers. Should your numbers fall below this
provided that the cancellation occurs within the terms of name is changed. If your final balance is overdue at the meeting the requirements of the DCSF Guidance on
www.whitehot-cr
appropriate refreshments, if practical within the relevant prior to the commencement of your tour. travelling within the EU have a valid EHIC (formerly the ask for further clarification if required.
threshold, however, please contact us for details of our
airport. For delays of 12 hours or more and past iv. The cost of using facilities e.g. swimming pool, sauna E111 form) ANYFURTHERINFORMATION
the policy - e.g. necessary cancellation due to injury or time of requesting this change this also must be paid in Educational Visits for providers to demonstrate some very competitive small party supplements.
midnight overnight accommodation may be arranged, etc. at our hotels is not always included. Please note 20.USA-INSURANCE&MEDICAL If you require any more details, please do not hesitate to
illness of pupil or parent or parental redundancy, etc. full before the change can be made. "independent, inspection-based external verification" of *Peak departure dates in 2011 will be as follows:
5.PRICEINFORMATION 7.IFWEAREFORCEDTOCHANGETHINGS their health and safety standards.
oduction
however this is subject to availability and operational that use of a hotel swimming pool or sauna must be PGL Insurance is included in the price of the North give us a call. We are certain we will be able to answer
18-20 February and 08-10 April. pr
suitability. supervised at all times by accompanying adults. American Ski trip. any questions you may have, and we would be
All prices are set out in the latest edition of the price list The arrangements announced in this brochure are given 11.COMPLAINTSPROCEDURE By air
which accompanies and forms part of this brochure. All in good faith at the date of printing specified on our If there is any problem with your tour, we want to be the
and
Groups Travelling from Outside Mainland Britain v. Rooms are normally available from 16.00 on the day If you prefer to arrange your own insurance and do not delighted to calculate a special quotation to suit your
Groups travelling to Europe by air with a minimum of 40
Parties from Northern Ireland and other off-shore of arrival and have to be vacated before midday on the require PGL insurance, we will require you to complete particular needs.
prices quoted are calculated by reference to the relevant current price list, but plans are made many months in first to hear about it. It is essential that you contact your paying passengers will receive free transfers to and from
Design
locations start their Ski Tour arrangements at the day of departure. Every effort is made to ensure the an Indemnity Form.
78 www.pgl.co.uk/ski a5 0844 371 1300 79
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