VOICE
Success story
technology
Voice benefits
are an education for
Littlehampton Book Services
he media distribution LBS. As Littlehampton Book in its distribution operation to box to arrive. Then, via the head -
T
facility of Littlehampton Services’ operations director accurately assess the business set, they announce the invoice
Book Services (LBS) – Graham Money, explained: “In benefits the solution could bring. number for that box, which is
a Hachette Livre UK the competitive industry of book The VoiteQ solution was deemed relayed to the warehouse
company – handles distribution, customer service is a success and the full implemen - management system and in
and services orders from the key to gaining new customers tation went ahead. The set-up return they are told which books
publishers and customers through- and keeping existing ones comprised VoiteQ’s VoiceMan to select and place in the box
out the UK and worldwide. happy. We needed a solution middleware and Vocollect Talkman before it moves on to the next
Operational efficiency provides is that could help us to improve the T5 wearable Voice computers. zone. The interface link between
or primary importance for LBS, level of service we provided.” This replaced an existing paper- the user and the VISTA Ware -
as its customers must be able to based picking process. The house Management System
rely on the accuracy and timing Four-week trial warehouse now works on a (WMS) is provided by VoiteQ’s
of stock deliveries, as well as zone-based conveyor system. VoiceMan middleware. The result
know that any distribution LBS worked with IT solutions is a completely ‘hands- and
queries they may have will be provider VoiteQ to run a four-week The operator is allocated a zone eyes-free’ order check process.
met with a rapid response from trial of Vocollect Voice technology to work in and waits for an order This has introduced greater >>
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