spotlight
where faith was lost, communication broke down and the person in question and she was way too heavy with child and I listened to her. I said, ‘Are you sure?’
just couldn’t be helped. Coffey said, “I honestly try to never get to that, because And she was like, ‘Yes! Yes! I’m sure! Cut it off. It’s driving me crazy!’ And I did...and
there is always something that I try to find to motivate me. You know, in season it was just horrible. I mean, the haircut wasn’t horrible; just the overall result was
one there were owners who totally drove me crazy, and I had a really hard time horrible. She was just too hormonal and too emotional, and that was a good
interacting with them. But, the things that kept me going and kept me motivated learning lesson.”
were their staff, I wanted the staff to have a better working environment. So, you Tabatha has also seen a lot of unappetizing things in salons, and shared with us
know, even though people push my buttons, and sometimes I feel that maybe one of worst. “Okay. Dirt is always really gross to me. When salons are just ridicu-
the owners or stylists are not listening to me, I’m not a quitter. I am going to try lously filthy, then it’s disgusting to me. In one of the Florida salons I found a really
and forge ahead and help the people who are going to get something out of the personal item in the guy’s drawer that just had no business being in public—and
experience of me being there.” it certainly had no business in a hairdressing salon. One of the guys had a ten-inch,
Even the most dedicated individuals have the occasional meltdown, so we I guess, dildo in his drawer that he called ‘the bitch tamer’ and, uh...I found that a
asked Tabatha how she keeps from blowing up. “Oh, shit! You know, that’s really little offensive.”
hard,” Tabatha explained. “Look, I sometimes walk out of those salons when I’ve Business owners will do peculiar things in order to survive this slump, but
had a really rough day and I just feel like I’ve been in a boxing ring for hours. But Tabatha has some more coventional tips on boosting salon sales in this tough
there’s a professionalism that I need to keep. You will see in this season that I walk economy.
out and I will walk away to stop myself from blowing up. I would rather walk out “One of the biggest things is that you need to make sure that you have really
and kind of compose myself and later try to get through to the person than blow good customer service,” advised Coffey. “People are paying for a service. I don’t
up and lose it, because it’s not going to be helpful to them in the long run...and it care how much they’re paying; they really need to feel like they’re getting their
will get really ugly.” money’s worth. And there are little things that you can do—it doesn’t have to be a
When it comes to perfectionism, Tabatha is nearly unmatched. But she is very complete overhaul to your business to make it look brighter. Throw on a fresh coat
aware that mishaps can happen to anyone at work. She explains, “Everyone’s of paint and change the colors slightly. Sometimes just cleaning and re-arranging
human and we all make mistakes, but if something doesn’t work out the way I the place can make it look different and fresh for a client. And the changes don’t
want it to work out, I’m open enough to say to a client, ‘Look, this isn’t working need to be huge to make a difference and make clients feel fresh and rejuvenated.
out.’ Sometimes with hair color, you can’t predict how it’s going to do when you’re Feel fresh and rejuvenated in your business. If you don’t have them already, add
doing corrective work. But I’m always really honest with clients and say, “We need fresh flowers. Really clean the place up so it’s sparkling—maybe change the retail
to do it again.” One of the funniest things—I just had this client in this week. She’s around so that it looks a little bit different. There are a lot of really small things you
been a client of mine for a really long time. She is incredibly pregnant and she’s can do, just like you do to your home without spending a lot of money—things
tiny, but she’s huge with her daughter, just huge! She always changes her hair that make clients feel good when they walk in.”
and she told me to cut it all off. And you know what? I should have known better, I
really should have known better, because she was really pregnant and hormonal Catch the new season of Tabatha’s Salon Takeover on Bravo or visit
bravotv.com.
34 RAGE monthly | December 2009
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