The GTA Construction Report – November 2009 – PAGE B3
CON-TECH Restorations Ltd celebrates 20
th
anniversary
Communication, quick response key to success
in competitive insurance response industry
STAFF WRITER – The GTA Construction Report
chemicals which actually “eat” things like
oil, sewage, effluent and other contami-
CON-TECH Restorations Ltd has nants.
grown from a modest start-up 20 years ago CON-TECH’s Esporta Cleaning sys-
to becoming a leader in the highly compet- tems allow CON-TECH to take clothes
itive residential and commercial disaster which have been in contact with raw
recovery industry in the GTA market ac- sewage to the point that when they are dis-
cording to co-founder and partner Rory infected they have less bacteria than they
MacKinnon. would have had prior to being purchased.
“Our gross revenues have increased by The techniques they use are similar to
at least 50% per annum over the last four those used by services that clean sporting
years. We owe much of our growth success goods and hockey equipment.
to a business consultant that worked MacKinnon says in the future he thinks
closely with us for two years. Under their the disaster recovery industry will continue
direction we streamlined our management to improve with greater emphasis on stan-
structure, and automated many of our dardizing service levels and communica-
processes. We also invested in improved tion mechanisms. “Often, we have two
technologies, training, and resources to ef- customers on a given job – the insurance
fectively remediate flooding, fire damage, we get to the scene, the time taken to com- cific tradesmen and specialists under the adjuster and the property owner, and we
vehicle impacts and other property losses. plete estimates and necessary repairs, and supervision of its Project Managers. Con- have to successfully navigate the interests
The business, founded with partner Dave the level of our clients’ satisfaction. Insur- tractors of course need to be qualified and of both.”
McGregor, serves primarily insurance ance companies measure us on these Key sensitive to client requirements – workers Alternatively, MacKinnon says, some
companies, financial institutions and cor- Performance Indicators and so we measure are expected to be uniformed, respect the businesses have discovered real advan-
porate clients.” ourselves so that we can establish ways to property, and not smoke on site. tages in contracting the disaster recovery
The industry is fiercely competitive, constantly improve our results.” Catastrophic events can sometimes call work directly. “Quick response time is key
with more than 100 businesses vying for a CON-TECH is a member of Disaster for special measures. There are times when to help minimize the extent of necessary
piece of the pie in the GTA. And few busi- Kleenup Canada (DKC), which is related it might not be prudent to proceed with a Emergency work efforts and subsequent
nesses have to deal with the immediate to Disaster Kleenup International (DKI). typical emergency procedure due to exten- construction repairs. Most insurance poli-
challenges which occur when a widespread The network allows insurers to call one or- uating circumstances. For example, if all cies make it the policyholder’s responsibil-
disaster strikes, such as the “huge flood on ganization to serve different markets, sav- of the sewer lines in a section of the GTA ity to do what they can to mitigate damages
a Friday night on August 19, 2005. ing dozens of calls to local restoration are backed up and CON-TECH’s crew ar- when a loss occurs. The quicker we are
“Our lines went crazy,” MacKinnon re- specialists. The DKC relationship also al- rive at a house with 6’ of standing water in called in, the more effective we can be. In
calls. “We typically do 2,000 jobs a year – lows CON-TECH to effectively serve the basement, it might not be a good idea the case of a significant commercial loss,
but in this case, more than 500 jobs came some large corporations based in Toronto to extract the water at that time. In some costs for business interruption will often
in from this single occurrence.” with national markets; one call to their toll extreme cases where the ground water exceed restoration costs. We strive to do
When MacKinnon and McGregor en- free number is all that is needed to receive table has significantly increased, exterior anything we can to help a corporate client
tered the business, there were few regula- Emergency Service 24/7 to most places in walls have collapsed due to the sudden reduce the impact of a property loss at their
tory barriers. He said they had worked for Canada. water pressure difference between the place of business. We work hard to get
a while as insurance adjusters and knew MacKinnon says CON-TECH, with ground water table and the ‘emptied’ base- them back to work.”
the construction industry, so they under- about 44 employees overall, has approxi- ment. It is essential for all parties sake that If you are a sub contractor and think
stood the need for an effective disaster re- mately 15 emergency technicians who can any mitigation or repair work be the right you can help in disaster recovery, or you
covery service. “We started with two respond immediately to mitigate damage, course of action in a given situation and are a building owner and wish to consider
insurance companies giving us work.” perform emergency repairs, and determine that all procedures be properly communi- arranging your own disaster recovery as
The business has thrived in part be- what needs to be done to restore the prop- cated with everyone CON-TECH serves. part of your risk management process, you
cause CON-TECH recognizes the impor- erty, 24 hours a day. The company also invests in new tech- can reach MacKinnon at
tance of communication and quick During periods of increased work vol- nologies, including dry-ice blasting to re- rmackinnon@con-tech.com. The com-
response time. “We measure how quickly ume, CON-TECH sub-contracts out spe- move mould and char, and biological pany’s website is: www.con-tech.ca.
Supporting ConTech with superior cleaning technology and service.
We are proud to be associated with Con-Tech Disaster Kleenup.
851 Progress Court, Oakville, ON L6J 5A8
51 Roysun Rd. Unit #10
Phone: (905) 847-3000 x236
Woodbridge, Ontario L4L 8P9
Fax: (905) 847-1675
Tel: 905-851-4488 1-800-465-3596
Toll Free Phone: 1-800-387-7174
Fax: 905-851-4688
www.rochestermidland.com
WEB: www.ttindsupplies.com
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