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FEATURE
whwytriright 40 Spectrum Packaging
and save more money in the long run,” said Bennett . “We that takes orders. It is a one-on-one situation. I know most
have found that customers would rather get a bett er, more of our customers by name because I have talked to them
expensive bag than one that breaks.” through the years, and I know what they need.” Bennett said
Many customers order custom printed bags, which is their philosophy is very basic. “We provide quality products
when the quality of the bag is particularly important. “Cus- and service. We really try to be a service company to small
tomers don’t want to put their name on a customized bag if retail stores, for the packaging, marking and other in-use
that bag is not going to hold up. Th e poor quality of the bag products they need to run their business.”
becomes associated with the store itself.” Minimum order: $10
Spectrum Packaging’s website has been hosted through
WholesaleCentral.com for almost ten years, which Bennett For more information:
says has been tremendous for them. Th eir site has clear naviga-
tion, which makes it easy for a buyer to browse their products. SPECTRUM PACKAGING CO., INC.
Bennett said that if a customer calls looking for some type of PO Box 10880, Cleveland, OH 44110
packaging or marking supplies not among the 20 products Toll Free: 888-274-9354
listed on the site, she will try to get it for them. Tel.: 216-268-0042
“Customers also call to order, because not all of them Fax: 216-268-3915
want to order on the Internet, so the personal service is impor- Email: sales@spec-pak.com
tant,” said Bennett . “We do not have an answering machine Website: www.spec-pak.com
Find this story and more news and information at: www.wholesalecentral.com/Wholesale–News
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56 November 2009
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