VOICE
Success story
technology
Hella Ireland optimises
aftermarket distribution
centres with Zetes’
Voice solution for SAP
etes, the solution Substantial productivity
Z
provider for improvements
The initial design and
the automatic
configuration of the Voice
identification of With goods being picked and
solution was completed by
goods and services shipped directly to the customer,
Zetes in close collaboration
based in Limerick and Dublin, avoiding pick errors is a key
with Hella’s IT department.
has been awarded a significant business objective for Hella and The system is being
contract with Hella Ireland, one an important factor behind their implemented by Zetes’
of the top 50 automotive spare decision to migrate from their old
local specialists based
parts suppliers in the world. paper-based picking system to
in Ireland, who will also
Under the terms of the deal, adopt Voice. Voice-directed
undertake all associated
Zetes will integrate its Voice working guarantees a reduction in
user training, maintenance
solution with Hella’s SAP driven errors of at least 75 per cent and
and support.
warehouse management typically achieves a 30 per cent
system, to improve operational improvement in worker productivity. operations and enhanced the manufacturer within the automotive
effectiveness at its Dublin benefits we can achieve with our sector, this initiative will make a
aftermarket DC. The initial design and configuration existing SAP warehouse system. significant contribution to helping
of the Voice solution was completed During the pilot phase we were Hella weather what continues to
‘Pick-to-pack’ system by Zetes in close collaboration impressed by our workers’ be difficult economic conditions
with Hella’s IT department. The enthusiasm for Voice-directed by reducing its costs and improving
As part of its ‘Warehouse system is being implemented by working and are very satisfied customer service and satisfaction.”
Improve ment Project’, Hella Zetes’ local specialists based in with first results in terms of
wished to optimise the accuracy Ireland, who will also undertake accuracy and productivity gains. Direct link
and efficiency of the order all associated user training, This huge international project
preparation and replenishment maintenance and support. In has been made possible through Zetes has integrated its 3iV
processes in its sales companies addition to the implementation a cross-country and cross-company Crystal Voice software with Hella’s
across Europe. The order in Ireland that is currently being collaboration between Hella and existing SAP WMS system using
preparation is based on a completed, the Voice integration Zetes. This approach allows us its rapid application development
‘pick-to-pack’ system, which is also being completed across to control the system centrally toolkit for SAP. This provides a
means all goods are picked into 8 other countries across Europe, through the IT department at our direct link between SAP and any
the cartons that will be shipped following a successful pilot HQ whilst benefiting from local wireless device to capture, validate,
directly to the customers. phase in the Netherlands. Hella training service and support and process transactions faster,
According to the size of the expects to have all 8 countries delivered by local specialists.” in real-time and with increased
goods that are being handled, fully implemented and using accuracy and system reliability.
several different picking or Voice by 2011. Niall Griffiths, sales director for Zetes’ capability to complete a
replenishment scenarios exist. Zetes Ireland, added: “This project direct integration with SAP was
All operators are now equipped ‘Future proofing’ highlights the importance of a key requirement for Hella,
with a mobile Voice terminal, investing in an efficiency enhancing because this ensured both that
which guides them through John Byrne, operations manager technology such as Voice during a technically complex project
these different processes via a at Hella Ireland, commented: a tough business climate and we could be simplified as much
real-time communication between “With this Voice system, Hella are very pleased to be working as possible and minimised the
the host system and the user. has future-proofed its warehouse with Hella Ireland. As a leading numbers of suppliers involved. circlesolid
www.logisticsit.com
MANUFACTURING
October 2009 &LOGISTICSIT
49
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