\\\ Manufacturing \\\ Success story
Crown Computing’s
solution improves
customer service and
\\\ Contents \\\
20, 22
employee accountability
•
Stainless Steel
Fasteners improves
at Carillion
connectivity
22
arillion’s healthcare support These included:
•
ERP system goes live
at 14 Inteva locations
C
services have been enhanced
through improved management Coping with future changes to the
and administrative functions, organisation, procedures and rules.
due to the introduction of Crown Providing management with proven results,
Computing’s Open Options solution. The new ensuring accountability at all levels.
23
solution is benefiting the organisation and Linking to the existing Payroll and
•
Solution acquisitions
its clients alike. Greater employee visibility HR systems.
is allowing better control on deployment Providing the company with substantial
to extend core of staff, promoting a higher quality, more return on investment.
capabilities
efficient level of service. Further improvements
in the areas of absence, overtime, attrition “As an innovative and proactive service-led
and payroll are providing the organisation organisation, we needed to work with a
with a significant return on investment. partner who could deliver a system that is
Working in partnership with NHS organisations, in harmony with our aspirations,” states Neil
Carillion provides support services to the Davies, programme manager at Carillion.
healthcare sector for the provision of high- “We believe that, with Crown Computing, we
quality patient care. The Carillion Group have fulfilled this requirement. “Implementing
name has become synonymous with successful Crown’s system has provided the company
support services and construction projects with a rapid and significant return on
and, within healthcare, this comes in the form investment. The solution allows managers
of designing, building and maintaining to manage, and promotes a more efficient
hospitals – with nearly £1 billion worth of new working environment for the mutual benefit
health facility constructions to date. The of Carillion and its clients.”
company also provides self-delivered
facilities management services, covering
primary and community care, mental health,
Identifying the solution
acute hospitals and treatment centres.
Identifying Crown as the preferred supplier
required a thorough examination of the
Exceeding client expectations
market. “There was a full selection process,”
explained Davies. “We looked at 14 suppliers
For Carillion, delivery of high quality, continually at arms length, and selected 5 for greater
improving services is seen as key to their scrutiny. We then narrowed this down to 2,
future. Therefore, introducing an effective for an extensive fact-based comparison. This
Workforce Management solution was vital to included presentations to a cross-section of
ensure they continued to meet and exceed staff, from directors through to administrators,
Addressing the administrative
client expectations. The system would help who put their questions to the potential
issues, as well as the overtime,
to ensure that all practices within the suppliers in a structured, metrics-driven
absence and attrition concerns, has
organisation are geared for sustainable manner. The response from the attendees
resulted in a significant return on
success, and accountability, with readily was 100 per cent in favour of Crown.” The
investment for Carillion.
accessible data. The original business case new swipe-card solution went live in 2007
detailed the requirements of the new solution. and has been deployed at 13 healthcare >>
18
MANUFACTURING
&LOGISTICSIT October 2009
www.logisticsit.com
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