T.E.S.T company profi le | 45
TechExcel
TechExcel is the leader in unifi ed Application Lifecycle
ServiceWise ServiceWise is a customisable and
Management as well as Support and Service solutions
comprehensive internal Helpdesk, ITSM- and ITIL-
that bridge the divide between product development and
compliant solution. Automate and streamline services
service/support.
and helpdesk activities with confi gurable workfl ows,
process management, email notifi cations and a searchable
This unifi cation enables enterprises to focus on the
knowledge base. The self-service portal includes online
strategic goals of product design, project planning,
incident submission, status updates, online conversations
development and testing, while enabling transparent
and a knowledgebase. ServiceWise includes modules such
visibility with all customer-facing initiatives.
as incident management, problem escalation and analysis,
TechExcel has over 1,500 customers in 45 countries and
change management and asset management.
maintains offi ces in UK, US, China and Japan.
CustomerWise CustomerWise is an integrated CRM
solution focused on customer service throughout the
Application Lifecycle Management DevSuite
entire customer lifecycle. CustomerWise allows you to
is built around the best-practices insight that knowledge
refi ne sales, customer service and support processes to
is central to any product development initiative. By
increase cross-team communication and effi ciency while
eliminating the silos of knowledge that exist between
reducing your overall costs. Combine sophisticated process
different teams and in different locales, DevSuite helps
automation, knowledgebase management, workfl ow, and
enterprises transform their development processes,
customer self-service to improve business processes that
increasing effi ciency and overall quality.
translate into better customer relationships.
DevSpec DevSpec is an integrated requirements
AssetWise AssetWise aids the process of monitoring,
management solution that is specifi cally designed to
controlling and accounting for assets throughout their
provide visibility, traceability and validation of your
lifecycle. A single and centralised location enables
product or project requirements. DevSpec provides a
businesses to monitor all assets including company IT
framework to create new requirements, specifi cations and
assets, managing asset inventories, and tracking customer-
features that can be linked to development and testing
owned assets.
implementation projects.
FormWise FormWise is a web-based form
DevPlan DevPlan is a project, resource, and task
management solution for ServiceWise and CustomerWise.
management tool. It allows users to plan high level areas
Create fully customised online forms and integrate them
of work, assign team members to work in these areas, and
directly with your workfl ow processes. Forms can even
then track the tasks needed to complete the activities.
be routed automatically to the appropriate individuals
for completion, approval, and processing, improving your
DevTrack DevTrack is the leading project issue and
team's effi ciency. Web-based forms may be integrated
defect tracking tool that is used by development teams
into existing websites to improve customer interactions
of all sizes around the globe. Its confi gurable workfl ows
including customer profi ling, surveys, product registration,
allow DevTrack to meet the needs of any organisation's
feedback, and more.
development processes.
DownloadPlus DownloadPlus is an easy-to-use
DevTest From test case creation, planning and
website management application for monitoring fi le
execution through defect submission and resolution,
downloads and analysing website download activities.
DevTest tracks and manages the complete quality lifecycle.
DownloadPlus does not require any programming or
DevTest combines the test management features of
HTML. DownloadPlus provides controlled download
DevTest, DevTrack and TestLink for test automation into
management for all downloadable fi les, from software
one integrated solution.
products and documentation, to marketing materials and
KnowledgeWise KnowledgeWise is the knowledge
multimedia fi les.
management solution at the core of the entire suite.
More information at: www.techexcel.com/products/itsm/
It is the centralised knowledge base for all company
Training
documents including: contracts, processes, planning
information and other important records as well as
Further your investment with TechExcel, effective training
customer-facing articles, FAQs, technical manuals and
is essential to getting the most from an organisation's
installation guides.
investment in products and people. We deliver professional
More information at: www.techexcel.com/products/
instructor-led training courses on every aspect of
devsuite.
implementation and use of all TechExcel’s software
solutions as well as both service management and industry
Service and Support Management Service and
training. We are also a Service Desk institute accredited
Support Management solutions provide enterprises with
training partner and deliver their certifi cation courses.
total visibility and actionable intelligence for all service
More information at: www.techexcel.com/support/
desk, asset management and CRM business processes.
techexceluniversity/servicetraining.html
For more information, visit www.techexcel.com or call 0207 470 5650.
www.testmagazineonline.com September 09 | T.E.S.T
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