NETWORKING—SECURITY—UPS—STORAGE
Opinion
Contents
48, 50 Taking the right steps towards 52-53 Aiming for Cloud 9
greater energy efficiency
51 UPS - more than meets the eye
UPS overhaul - adding value
and boosting the bottom line
Unlike UPS (uninterruptible power supply) maintenance,
which should be regular and routine, a UPS overhaul needs
to be done once every five-to-seven years. Resellers can
add value to a power continuity system by offering this as a
service. It will also increase revenue through component
sales and create a long-term relationship with customers,
writes Robin Koffler, general manager of Riello UPS.
Robin Koffler: “Historically, customers have tended only
and any form of alternative
to overhaul UPS when a major breakdown occurs. They standby power - such as diesel
perceive, perhaps, that it is costly, disruptive and generators and fuel storage.
unnecessary. As an industry, it’s up to us to change that
perception so that it becomes a service – just like any other.”
A power protection solution
contains many consumable
components, which require
t’s no surprise that there is less Historically, customers have replacement at certain times.
I
money in the corporate purse tended only to overhaul UPS UPS overhaul The purpose of an overhaul is
for capital purchases. According when a major breakdown occurs. UPS overhaul is a preventative to determine when and if
to DatacenterResearch Group, They perceive, perhaps, that it is maintenance service, which replacement is necessary at any
towards the end of 2008 costly, disruptive and unnecessary. involves equipment disassembly given point, rather than waiting
concerns about lack of money As an industry, it’s up to us to and inspection of parts for until a breakdown occurs. There
available for investment in new change that perception so that it signs of wear-and-tear or other are also rotating or ‘wearable’
equipment had risen from 15.1 to becomes a service – just like any abnormalities. An overhaul parts not considered
24.3 per cent in 12 months. Bad other. Take cars, for example, takes into account every piece ‘consumables’ but with an
news for resellers, maybe, but consumers expect to have to of equipment in a power indeterminate end-of-life. A visual
UPS power protection is one area service their vehicle regularly and protection solution, including inspection of these at overhaul will
where there is still growth and may indeed have to under the UPS and batteries, PDUs spot signs of wear or imminent
where value-added services, such terms of their hire purchase or (power distribution units), breakdown. In general, during
as UPS overhaul, can bring in new lease agreement. UPS should cabling and cable connections, a UPS overhaul, parts will be
sources of revenue. be no different. software upgrades, air-conditioning cleaned or replaced if faulty, >>
46 IT RESELLER – SEPTEMBER 2009
www.itrportal.com
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