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Putting the brakes on “Stopping in” and “stopping out”
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Chapman University, University College Widener University, University College
When Chapman University College, with facilities in Pennsylvania’s Widener University gained important
California and Washington, used assessment tools, information using assessment tools to fi nd what was
several areas were ripe for improvement. Three missing, namely a one-stop student services center for
effectiveness principles were involved. the entire campus. Previously, adult students had to
• Outreach: More fl exible admissions criteria request services through the University College’s offi ce.
enabled adult students to submit a portfolio Today students don’t hesitate to make the one phone call
demonstrating readiness for graduate school. that provides them registration, fi nancial aid and bursar
• Technology: Online courses were expanded from 9 services all at once.
to 78, while enrollments increased from 81 to 1,740 Adult students also got better planning tools to
in seven years. Online library holdings were also help them plan course scheduling through the entire
increased, and a technology savvy librarian was hired. enrollment to degree process.
• Assess Learning Outcomes: New credit Widener elicited important feedback on where the
opportunities were made available to institution was performing well. Students gave high scores
undergraduate students, including a 3-credit to teaching and assessment of learning.
online course to help students develop portfolios.
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