AdMiniSTRATivE
Satisfaction Survey
Available in October
Discover retirement living as it was meant to be.
I
n the club’s constant quest to create
UÊSpacious one- and two-
great member experiences, MAC is once
bedroom residences
again surveying members with the third
annual member satisfaction index. The UÊFully equipped kitchens
survey is an online questionnaire that asks
UÊStacked washer/dryer
members to rate their level of satisfaction
with the various areas of the club.
UÊGracious restaurant dining
The goal of the index is to provide a
baseline that the club can use to measure
UÊBeautiful roof-top garden
how members are feeling about their club
terrace
and get a pulse on any issues before they
...and more!
become a significant problem.
The index is determined through
a low-cost online survey system and,
although fast and accurate, it is not
designed to replace the comprehensive
survey the club does approximately every
distinctive retirement living
five years (the next comprehensive survey
is scheduled for 2010; details are still 2420 NW Marshall Street, Portland
being worked out).
www.srgseniorliving.com
(503) 221-2075
“Our goal is to make sure the
members feel they are getting the
AN SRG SENIOR
Since 1988
Your comfort.
LIVING COMMUNITY
Our privilege.
most from their membership.”
–General Manager Norm Rich
The results from the last year’s index
mirrored those of the previous compre-
hensive survey that indicated a high level
of satisfaction across almost all areas of the
club.
“Our goal is make sure the members
feel they are getting the most from their
membership,” says General Manager
Norm Rich. “There is a high level of
expectation on the part of the member-
ship and I want to know if an area is doing Making the Car-buying
exceptionally well or if one needs more
staff attention.”
Experience Enjoyable
The online questionnaire is available
Monday, Oct. 5 through Sunday, Oct. 18.
Look in next month’s issue of The
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specific dates. A paper version is also avail-
able at the Front Desk or Concierge Desk.
The results are expected by the end of
503.227.2354
October.
3150 NW 31st Ave. #3
For more information, contact the
tstaver@wcaenthusiasts.com
Executive Office at 503-223-8743. WM
www.WestCoastAutoEnthusiasts.com
SEPTEMBER 2009 | The Wınged M | 17
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