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ear on from the Heathrow airline's problems. Walsh confirmed
Terminal 5 debacle, it seems that the problem with the baggage
that that the problems system was a software filter that
experienced by the state- was mistakenly left in place after the
of-the-art facility on its opening have system – designed by BAA – went live.
now provided the software testing Walsh said the filter was used
community with a touch-stone and during the testing period to ensure the
®
a convincing sales story with which messages generated were restricted
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to put the case for more and more to the BAA operation, and were
thorough software testing to the wider not sent out further than that. But
world. because it remained in place after
At the time, British Airways' chief the terminal opened, it interfered
Seapine C
executive, Willie Walsh, told MPs with the messages coming into the
Change Management
that a lack of IT testing had led in system, meaning the system could not
Editor part to the disastrous opening of the recognise a number of bags.
Matthew Bailey
new terminal at one of the world’s In addition to these problems, there
®
matthew.bailey@31media.co.uk
busiest airports. Walsh told the was also an issue with servers not
Tel: +44 (0)1293 934464
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UK Government’s Transport Select being able to cope with the volume of
To advertise contact:
Committee that was investigating baggage being handled. Again, surely
Grant Farrell
grant.farrell@31media.co.uk
the failures that the building of the more thorough testing simulations
Tel: +44(0)1293 934461
terminal was not finished on time, would have flagged this insipient
ation Management
and IT testing and staff training were catastrophe before it had developed.
Production & Design
Dean Cook
compromised as a result. It is a shame that often something
Surround S
dean.cook@31media.co.uk When the terminal opened on 27 has to go catastrophically wrong
Configur
Toni Barrington March last year, it immediately ran before people sit up and take notice,
toni.barrington@31media.co.uk
into a slew of problems that Walsh put the correct infrastructure in place
© 2009 Seapine Software, Inc. All rights reserved.
Editorial & Advertising Enquiries said “cascaded” leading to losses of and finally stop cutting corners, but
31 Media, Crawley Business Centre,
£16m for BA in the first five days of I guess it’s just human nature to take
Stephenson Way, Crawley,
Full-Time Quality Assurance
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operation. Clearly the financial case the path of least resistance.
Studio
West Sussex, RH10 1TN
Tel: +44 (0) 870 863 6930
for thorough software testing couldn’t In contrast, inside this issue you will
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Fax: +44 (0) 870 085 8837 be made more clearly! find a feature on the importance of
Email:
info@31media.co.uk
And indeed, software problems were testing in the potentially life or death
Manager—Immediate Opening
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Web:
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reported to be the main cause of the applications used in the medical device
Printed by industry. Clearly, bugs and glitches in
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Pensord, Tram Road, Pontllanfraith,
the software that runs heart monitors,
Blackwood. NP12 2YA
Don’t work yourself to death. Use TestTrack
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pace-makers and other critical, life-
© 2009 31 Media Limited. All rights reserved.
saving devices are unacceptable. If the
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W I T H S E A M L E S S 4 E S T 4 R A C K 0 R O I N T E G R A T I O N
Matt Bailey, Editor
s + N O W I N S T A N T L Y W H I C H T E S T C A S E S H A V E B E E N E s X E C U T E D W H A T % N S U R E A L L S T E P S A R E E X E C U T E D A N D I N T H E S A M E O R D E R F O R M O R E
Y O U R C O V E R A G E I S A N D H O W M U C H T E S T I N G R E M A I N S C O N S I S T E N T T E S T I N G
Pro
When the terminal opened on 27 March last year, it immediately
s - A N A G E S U I T E S O F P L A T F O R M
S P E C I l C C O M P L I A N C E T E S T S F U N C T I O N A L
®
ran into a slew of problems that Walsh said “cascaded” leading to
T E S T S A N D P E R F O R M A N C E T E S T S I N O N E C E N T R A L L O C A T I O N
r
ack losses of £16m for BA in the fi rst fi ve days of operation. Clearly
s ! S S I G N T E S T S T O Y O U R 1 ! T E A M T R A C K R E S U L T S A N D R E P O R T O N
the fi nancial case for thorough software testing couldn’t be
P E R F O R M A N C E A N D W O R K L O A D
Issue Management
T
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made more clearly! Matt Bailey, Editor
T.E.S.T | June 09 June 09 | T.E.S.T
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