POS/Kiosk Technology VAR/Vendor Analysis
Money-go-round
IT Reseller spoke with a number of leading VARs and vendors about POS and
kiosk technology, where the main uptake is among the key market verticals, and
how these systems can make life more convenient for the consumer.
oint of Sale (POS) has moved potentially reduce staff numbers even retailers the opportunity to combine
P
a long way with the capabilities though they’re providing a better customer POS on a handheld; reducing the cost
of technology. Even over the service.” Burns added that this type of of hardware and its support.
past couple of years we have mobile payment approach has produced
seen many developments; for a healthy new revenue stream for Agilysis And what of kiosk technology? In terms
example, those geared towards mobility and its partners at YesPay. of the UK and mainland Europe, Richard
solutions – taking the point of sale to the White, commercial director at MaxBox
customer, rather than the other way round Digital Retail, believes the two biggest
where people have to queue in line to be Convergence leaps forward that have fueled recent
served. Agilysys’ handheld offering mPOS, kiosk sales growth are fast broadband
for example, means the point of sale can Andy Reason, UK sales director at – making it possible to deploy truly
be brought to the consumer; taking an Handpoint, also points to the convergence managed kiosk solutions – and a general
order from individuals where they are in of technology, particularly in the mobile level of acceptance of kiosks by, A, the
their comfort environment; table side in a POS space, as one of the biggest using public and, B, MaxBox’s client
restaurant or next to a spa pool in a resort, recent developments. “It’s the coming outlets. “However, the UK and Europe
etc. Adrian Burns, senior vice president & together of PDAs and payment devices have definitely lagged behind the US in
general manager at Agilysys, elaborated – two totally different industries – and terms of kiosk acceptance, and the notion
on the benefits: “As well as making it we’re seeing manufacturers for both of touching a screen to order goods,”
easier for customers to spend money, these industries coming into this space added White. “I think that’s been driven a
this also makes it easier for operators; from different directions,” he said. “You lot by the transport industry. People have
because rather than having a lot of staff see it with mobile phones and the things got used to interacting with touch-screen
waiting for any particular rush – in a they can do these days.” According to kiosks to buy tickets and get boarding
stadium environment at half time, for Mark Tailsford, UK managing director cards, and this has led to a more general
example – they can spread out the time for Nordic ID, the mobilisation of POS, acceptance of kiosks as a means of
window and better manage the flow of without the traditional onerous task providing services and improving
customers. This also means they can of cabling for data and power, offers customer service as well.” >>
6 IT RESELLER – JUNE 2009
www.itrportal.com
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