automatic
point of
data capture
sale
some companies may also face able to buy back the
hefty fines where these service level customer’s legacy devices
agreements have been broken. and offset this cost against
the cost to upgrade. Perhaps OPINION
you could also consider
What can be done? leasing the equipment to the
If you have a customer who really end user completely removing
is in need of an upgrade but is the cost to upgrade from their
afraid of spending capital on new Capex budget.
technology, why not carry out a
downtime study with them.
Calculate the cost of the downtime Plan for the future
and repair costs and compare them If your customers have recently
with the cost to purchase new deployed new devices, make
devices. Psion Teklogix suggests sure they are covered by a
that information such as wage rates, comprehensive maintenance
daily revenue per mobile worker, programme. Not only will this
cost to manage device failure, cost help to keep your customer’s
of downtime to customer service, devices more productive
sales and brand equity can all be for longer, it can also pay
used to calculate this figure. dividends when it’s time to
upgrade. Just like a full
Consider all your options. Reducing service history on your car,
margin to offer customers a lower a full service history on a
cost doesn’t have to be the solution. mobile device could increase
Using your partners, you may be its buyback value. ●
logistics
r
field service
r
retail
r
warehouse
r
healthcare
point of healthcare. PA600
Mobile Clinical Assistant
r Antimicrobial housing for Healthcare
environments
r Compact and lightweight ergonomic design
r 2D Barcode Scanner/Imager
r RFID-HF 13.56Mhz Reader
r WiFi
r IP64 water & dust protection
www.itrportal.com
IT RESELLER – JUNE 2009 23
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