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Analysis ERP end user report
According to Maurer, the best part of the because you have to know an organisation at management level there was a huge
implementation was the way the Ross extremely well, but the consultant from amount of work that needed to be put in, but
Enterprise implementation team came along - Solarsoft was amazing,” said Collier. “Obviously, only to make sure that the system was going
side to help Rochester Meat Company solve what she didn’t know was how our business to do what the company wanted it to do.
problems as they came up. “The biggest runs in terms of getting product to customers.
challenge related to our formula pricing But the flexibility in the software allowed her Exact Software reseller, MXI, worked closely
customisation,” she said. “As hard as we to understand how the software integrated with Vitalograph throughout the implementation
tried to document details of our requirement, and has since been
we assumed that rebates and trade heavily involved with
promotions would be included. The developers the support of the
did not take trade promotions into account Exact Alliance
and the result was that a significant portion system. Vitalograph
of the solution was missing. Because this uses Alliance to
was a phased implementation, we went handle materials
through ‘go live’ many times. The first was for management, stock
all accounting functions for three divisions. control, MRP,
This was the most difficult, but in retrospect it forecasting and
was quite smooth. By the time we completed price control. MXI
our last phase, we were used to it. One thing has also developed
we would have done differently was to make reports that allow
sure that required reports were developed Vitalograph to carry
and tested.” Implementation for HoMedics out detailed sales
involved the establishment of a project team and stock analysis
of two core staff, along with a wider team of and other manage -
‘super users’ who partnered with the vendors’ ment reporting.
implementation customers. According to “We have been
Alison, key issues revolved around integration manufacturing at
with HoMedics’ third-party logistics providers. our current site for
more than 30 years
and have some
Business process change established and
proven methods
Bowden pointed out that when Texecom of operating that
began implementation, the company didn’t required some
specifically outsource tasks to Epicor or a modifications to the
third party. “But I did spend around five days system,” said Keane.
in total project managing with Epicor’s “For example,
project manager as a resource allocation,” medical regulations
he explained. “We had two financial sales
Integration will increasingly spread out
mean that we have
into the field.
people that came to us to run the financial to keep certain products or parts for long
tutorials for us. Then, one of the technical periods of time, and these need to be closely
personnel did a lot of the training on with this, which was very helpful.” As for monitored and managed to ensure we don’t
configuration and bespoke work, and integration internally, Monument Tools did end up with obsolete stock. MXI has provided
explained the product to us. The information not require much training. “The reason for a number of special reports for us as well as
process went very well, and we helped this is accounts are accounts, full stop,” carrying out modifications to Alliance to suit
ourselves out a lot because we changed a lot said Collier. “The way we used the product these requirements, helping us maintain
of our business processes to simplify them didn’t really change and our customers optimum stock levels and having a major
and to match what Epicor Vantage offered.” didn’t change; therefore, everyone knew that impact on the profitability of the operation.”

We had quite a few Blackberries already in use, and we realised that we
could link the Blackberry system with simple ASP web pages into the Epicor
During 2007, Vitalograph upgraded to the
Vantage database.” – Andy Bowden, Texecom.
latest version of Alliance and this has
delivered even greater advantages, according
At Monument Tools, Solarsoft xVP went live in a sales order is a sales order and that they to Keane. “The upgrade went really well;
July 2008, after an implementation period of still had to key-in the same appropriate we worked closely with MXI to plan and
approximately six to eight months, where all product code as usual. And this was one of prepare for it and managed to complete the
data was transferred from the company’s the huge benefits we had.” Collier added entire upgrade inside four days,” he said.
previous systems. “This involved a lot of work, that, although there was very little staff training, “The effect has also been significant. The >>
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