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Interview Supply Chain
confusion; the carrier knows that he has
Harold Bosse: “Improving
booked the slot himself and that he has
communication will improve
committed to this arrangement. The shipper
collaboration, and therefore can anticipate resource needs and control
reduce cost.”
maximum activity levels.”
Van Dyck adds that there is also the need to
companies has traditionally been sent by reduce waiting times at depots and warehouses.
email or even fax, which can result in a delay “Both for the shipper and carrier, waiting can
in the recipient receiving valuable information cost a lot of money, and this is particularly
updates or assignments. In addition, he sensitive in sectors such as FMCG where
stresses that there are many newcomers volumes are so high,” he said. “So, by using
coming to the shipper and carrier marketplace a reputable online collaboration tool, waiting
all the time, all speaking a range of languages can be substantially reduced and, through
and not necessarily being fluent in a common better preparation, full truck-loads are more
tongue, such as English. “Therefore, an online Responsibility equally apportioned likely achieved. The danger of less than full
collaboration tool can prove invaluable in FMCG shippers often use large warehouses truck load is that, by not utilising the full
removing reliance on languages, even before that need to be managed. “We have an online capacity of the vehicle, this could result
any collaborative practice takes place, paving collaboration product called twSlot, which in damage to the Service Levels (quantity
the way for excellent Service Levels,” said Van ensures responsibility is equally apportioned delivered vs. ordered).” Bosse made the
Dyck. “Also, you don’t have to keep calling to between both the shipper and carrier,” said point that supply chain visibility is critical
ask whether the carrier can undertake the Van Dyck. “First, the shipper can use the in the modern world of FMCG, particularly
delivery task in question; you simply send out system to log the timetables for pick-up and as delivery distances become longer. “For
one call-off/transport order message, and the delivery slots in the warehouses. The carrier example, for a confectioner shipping bars
carrier quickly responds. This increases agility can then book online one of the available of chocolate literally all over the world, a high
and reactivity. Everyone can then get on with slots to pick up or deliver the goods. So level of supply chain visibility at every key
the rest of their tasks scheduled for the day.” there’s no room for misinformation or stage of transportation, from pick-up to >>
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MANUFACTURING
May 2009 &LOGISTICSIT
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