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Success story

One of the concerns we had when evaluating the
suitability of Voice picking was whether or not DSE could
maintain the high picking accuracy rates it achieved with
RF picking; typically over 99.7 per cent. But I am delighted
to say it has, with our accuracy rate continuing to trend
upwards following the implementation of Voice.”
– Alan Hicks, Dick Smith Electronics.
almost immediately. This can and reduce labour and on-going
prove to be very attractive in operating costs.” Alan Hicks
distribution operations, where concluded: “We knew Voice
a large number of contract staff picking would improve our order
are often required during peak picking productivity, but not to
periods. “Because we involved the extent it has,” he said. circlesolid
all of our people in the Voice
project right from the outset, we
have enjoyed excellent support
Dematic Northern
and buy-in,” said Guthrie. “Almost
Europe at a glance
without exception, the response Dematic, headquartered
has been very positive.”
in Banbury, Oxfordshire,
is a leading supplier of
DC supervisor, Craig Valentine,
logistics systems and
added: “While a few of us were
solutions. As a systems
Hicks added that one of the headset and the Voice computer sceptical at first, everyone has
integrator, the company
concerns the company had attached to their belt. The Voice quickly become accustomed to
delivers a wide range of
products and services;
when evaluating the suitability picking system provides clear Voice and I don’t think any of us
from individual products
of Voice picking was whether verbal commands and the picker would like to go back to the old
and systems to complete
or not DSE could maintain the responds with a few simple words way of picking. Voice quite
turnkey solutions as a
high picking accuracy rates like ‘check’, ‘ok’ and ‘ready’. simply makes the job easier, it
general contractor, as
it achieved with RF picking; makes the job safer and it also
well as complete after-
typically over 99.7 per cent. DSE also maintains that Voice makes the job more satisfying
sales support. Dematic
“But I am delighted to say it has, is considerably safer than RF. It because you don’t need to stuff
provides automated
with our accuracy rate continuing states that being able to pick with about as much as you did with material handling
to trend upwards following the both hands greatly reduces strain RF. The computer just tells you products, systems and
implementation of Voice,” he during lifting, and Voice eliminates where to go and what to pick, solutions for retail and
enthused. To ensure accuracy, repetitive keystrokes and repetitive nothing could be easier.”
wholesale distribution,
pickers verify they have reached actions such as scanning. DSE
consumer direct, grocery,
the correct location by reading adds that pickers are also far Voice picking vs RF picking
food and beverage, and
a check digit on the location. more aware of their surroundings
manufacturing industries.
This makes the system virtually as they are not distracted looking Dematic’s sales application
Its products and services
fool-proof, eliminating costly at a terminal screen. manager for Voice, John Harper,
are based on a tradition
of industry experience
picking errors and improving said: “While Voice picking has
that the company has
customer service levels. Training and setting up quickly become a preferred
acquired over decades
Voice templates method of order picking in
of activity worldwide.
Ergonomic benefits of distribution operations, the
Dematic is part of
Voice picking Voice-directed technology is easy industry can now directly compare
Dematic Holding of
and quick to learn, and requires the performance of RF versus
S.à.r.l., Luxembourg.
“Our people really enjoy the very little training. Operators Voice picking. Voice picking has
Globally, the company
freedom of having both their simply put on the headset and delivered substantially higher employs around 4000
eyes and hands free when voice-computer, spend around productivity and throughput people and has a
picking,” said DC operations 15 minutes creating their own than RF picking, and it has
business volume of more
manager, Rod Guthrie. With voice template of around 30 also enabled DSE to increase
than 800 million Euros.
Voice, the picker wears a words and can then begin work accuracy, improve worker safety
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