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VOICE
technology
Success story
Dematic’s Voice
picking solution
delivers substantial
productivity gain for DSE
Logistics systems integrator Dematic has helped Dick Smith Electronics (DSE), a
leading electronics retailer in Australia, to successfully make the switch from RF to
Voice picking. Now in its sixth month of operation, the Voice picking solution is
reported to have already delivered DSE with a substantially better-than-expected
productivity gain of over 20 per cent.
hen DSE began turned to its logistics partner DSE had been using RF picking the company an ROI of around
W
looking at ways Dematic for advice. Dematic had and was achieving excellent three years. “It appears we were
to improve the been responsible for the design order accuracy rates of 99.7 per a bit conservative in our thinking,
efficiency of its and implementation of DSE’s
order picking national distribution centre in
operations, the electronics retailer Sydney some five years earlier.

Operators simply put on the headset and voice-
computer, spend around 15 minutes creating their own
voice template of around 30 words and can then begin
work almost immediately. This can prove to be very
attractive in distribution operations, where a large number
of contract staff are often required during peak periods.”
cent. However, it also needed to because within the first month,
find a way to increase productivity we were already achieving a
to reduce costs and increase productivity improvement of
throughput capacity. about 20 per cent,” explained
DSE’s national supply chain
Higher productivity and manager, Alan Hicks. “Given
shorter ROI that we have achieved much
higher productivity gains than
DSE budgeted on a 5-7 per cent expected, the ROI on the project
productivity improvement in will be considerably shorter than
picking, which would have given budgeted for.” >>
At Dick Smith Electronics, Voice pickers are also far
more aware of their surroundings as they are not
distracted looking at a terminal screen.
38
MANUFACTURING
&LOGISTICSIT May 2009
www.logisticsit.com
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