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Success story
E.ON with
350 Ikôns
Psion Teklogix has supplied a major
order of 350 Ikôn rugged PDAs to
E.ON Central Networks that will
help to enhance the company’s
field service activities.
.ON Central Networks is a ComputerLand, will play an important role interfaces to its asset register SAP. “We
distribution company within the in this as part of E.ON Central Network’s can use this data for a variety of things
utility market place for electricity, mobile strategy, which includes a new such as predicting the end of an asset’s
covering an area from the Peak application to replace its previous life or assessing what needs refurbishing,”
District in the north to parts of inspection and maintenance system. explained Keay.
Bristol in the south, and from the Welsh
Borders to the Lincolnshire Coast. The Field service staff inspect all equipment E.ON trialed several rugged mobile devices
organisation provides services and E.ON uses to supply electricity; including and the Ikôn came out on top. “We like the
maintains the network used by power substations, wood poles and towers. There large screen that can be read in sunlight,
companies to supply electricity to 5 million are approximately 300 different types of the layout and quality of the keyboard, Ikôn’s
end customers. This network includes equipment inspected and maintained. The high specification and its fast processor –
133,000 km of underground and overhead staff answers a series of questions about the plus we liked the look of it,” said Keay. “The
cables and 94,000 substations. condition of these assets as they go. E.ON warranty along with the service and support
had previously been using a checklist system were other important factors for choosing
“We are all about keeping the lights on,” combined with small, non-rugged PDAs and the Ikôn and a further thing that stood out
says Michael Keay, business analyst of had to drive back to the office to download was that the accessories are far cheaper
E.ON. “If there’s a fault, E.ON is the company the data collected on these devices. than those of any competitor. In fact, we
that goes out to dig up and repair the like the complete Ikôn package and it was
cable.” Ensuring a quick response to faults the most cost effective.” Keay added: “The
and quality preventative maintenance
Real-time wireless advantage
big advantage is, thanks to the Ikôn’s GPRS
checks is vital for E.ON, as it is penalised for real-time connectivity, our field staff will
for the amount of time customers go ‘off- With its GPRS technology, the Ikôn gives no longer have to drive back to the office
supply’ and for the number of faults E.ON real-time wireless communications in the service vehicle and dock the device
reported. The 350 Ikôn rugged PDAs, to send the data to and from the field to to get the data. This provides a significant
supplied through IT service company an application E.ON has written, which saving of both time and fuel.” >>
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