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Warehouse Management a73 Success story
Sandpiper helps
page 20
University Press
Geographers’ A-Z Maps
warehouse pick
rate and achieves
reduce customer claims by
99.99 per cent
83 per cent with new mobile
page 21-22
Computer firm
warehouse solution
page 22-23
DPS system
eographers’ A-Z the introduction of consolidated consideration was also paramount.
Maps publishes computerised orders by one of its Working closely with the IT,
during normal
more than 350 large high street retailers, A-Z operations and warehouse staff,
operations at
titles, covering was keen to automate its Sandpiper designed the solution’s
Edeka’s central
street maps and warehouse processes to reflect functionality to mirror the manual
atlases in printed and electronic these changes, and to reduce processes. Sandpiper’s chosen
media format. Included in its the inherent delays and picking application development suite
range are Pocket A-Z maps errors associated with paper- facilitates support for complex
page 24 covering many towns and cities based processes. batch, wireless, scanning
Optimised throughout Great Britain and imaging, RFID, voice recognition
inventory designed to run on Pocket PCs, All of the retailer’s regional orders and more. The suite supports
management at PDAs, Windows PCs, GIS are now consolidated and sent cross manufacturers mobile
Border Group applications, Smartphones and direct to A-Z head office for single computing devices, backwards
mobile phones. The company’s dispatch back to the head office and forwards migration as new
titles are distributed throughout for onward distribution. The technologies emerge onto the
the UK via its field sales operation immediate benefit of this process market that significantly reduces
to over 15,000 customers and has resulted in A-Z’s direct sales the IT administration sometimes
directly from its warehouse to force being freed up from their encountered with raw code
online customers and retailers. branch visits, allowing them to development of applications.
concentrate on new business
opportunities. In the past, processed During the development phase,
Reduced delays and picking
orders were printed off and sent the development suite catered for
to the warehouse for picking and several changes with ease to
dispatch. Each order was handled accommodate new requirements
During 2004, Sandpiper helped manually and ticked off once that came to light during the
A-Z to implement a mobile boxed. This resulted in the picker project. Remote access allowed
solution, which computerised its having to work his way round the Sandpiper’s technical team to
order processing system, resulting warehouse in no particular order, make these changes and download
in orders being processed within wasting valuable time. directly to the application server
an hour rather than up to five ensuring the project kept on
days. The successful implemen - schedule and within budget. “We
tation of this project resulted in
required a solution which would
Sandpiper being selected to allow us to modify on an on going
provide a complete mobile Due to specific customer needs, basis to reflect new procedures
solution for the warehouse and A-Z required a software solution and processes,” stated Tim
stock control processes. Due to that was bespoke. User Heathfield, A-Z’s production >>
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