Company news Telecoms
NextiraOne scores
new success
with Chelsea
Football Club
ommunications services
C
company, NextiraOne, recently
Smooth-running
signed a new three-year
operation
maintenance contract with
Chelsea Football Club. The Under the new
new contract builds on a long-term three year contract,
working relationship between the club NextiraOne will
and NextiraOne. The NextiraOne Contact provide support and
Centre at Chelsea – which is based on maintenance to ensure
Alcatel-Lucent technology – handles the continuity of the
phone enquiries for the box office and contact centres and the
deals with many hundreds of ticket communications
requests for each game. All customer platform. Elaine Clark,
service enquiries go via the centre on a head of IT at Chelsea
daily basis, and this is also the central FC, said: “We need the
phone information point for supporters on peace of mind that
All customer service enquiries go
busy match days. In addition, the club NextiraOne will be on hand if anything
via the NextiraOne Contact Centre
provides an auto-attendant contact centre, goes wrong with our system, especially
at Chelsea on a daily basis, and
this is also the central phone
“
information point for supporters
We need the peace of mind that NextiraOne will be on hand if anything
on busy match days.
goes wrong with our system, especially on match days and at other busy times.
NextiraOne built the system and they have given us excellent service up until
NextiraOne is ideally set up to provide
now. It made sense for us to continue with a service that is running so
the maintenance and support needed by
smoothly.” – Elaine Clark, Chelsea FC.
Chelsea in order to ensure a consistently
excellent contact centre service for its
customers.” a71
which routes all calls for the megastore, on match days and at other busy times.
meetings and events, hospitality requests NextiraOne built the system and they
and the rest of the Chelsea business areas. have given us excellent service up until NextiraOne at a glance
now. It made sense for us to continue with
Headquartered in Paris, NextiraOne
Comprehensive support
a service that is running so smoothly.”
designs, installs, maintains and
supports all of its customers’
The new maintenance contract will provide
High profile
comprehensive support for the core
communications needs from
equipment seven days a week. The system Steven Skakel, managing director UK &
voice to mobility, security and
handles over 700 extensions on Chelsea’s Ireland at NextiraOne, added: “Chelsea
applications. NextiraOne
three sites; the football stadium and Football Club is a high profile organisation
provides seamless, end-to-end
management offices at Stamford Bridge, with special requirements which we are communications solutions working
the training ground in Cobham that houses very happy to fulfil. We know that the club with the leading technology vendors
the medical, coaching and football manage- has a reputation for excellence to preserve
in the industry to deliver maximum
ment team and also the youth academy and that its communications services
business benefit to customers.
and Football in the Community departments. must come up to these high standards.
www.itrportal.com
IT RESELLER – APRIL/MAY 2009 49
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