training news
update on
ARCA Staff
Scotland
Gain NVQ Qualifications
via Train to Gain
Training
ARCA would like to thank all members who have taken up the dates
for training and supported the new training venue. Demand for courses
has been promising and forward bookings for training throughout the
year are gaining on previous years.
The regional committee requested that training be provided and
delivered. Following a consultation period the training brochure reflected Train to Gain is a national government
the members’ needs in terms of the amount of training required and its
initiative available to employers to help
availability. With the new venue to deliver the training they took the
support the development of their
employees who do not qualify for
decision to ensure that operatives and supervisors were booked in and
Apprenticeships and are aimed at
used their training credits.
employees seeking to gain their first full
An additional benefit stemming from the demand for training is that
Level 2 qualification. Staff can gain a
through word of mouth this has encouraged non-members to ask for nationally recognised NVQ qualification
places on courses too. Although preference will always be given to ARCA
at level 2 designed and approved by
members first.
businesses for businesses in a range of
Steve Platkiw and Shaun Wilson, part of ARCAs full-time training team,
sectors. Train to Gain NVQs offer the
opportunity for staff to train and gain
have taken up the challenge to ensure that courses are run smoothly and
qualifications in their jobs.
provide the quality of training that members expect from ARCA.
Arlene Hannah, ARCA Training
Satish Patel, Training Manager, said, “Being distant from the venue does
Administrator, and Michelle Armitage,
present additional issues we don’t have to face in training facilities we own.
ARCA Accounts Assistant, with the full
But both Steve and Shaun have pulled out all the stops to ensure that support of ARCA, decided to take
training not only meets the fundamental legislative requirements but they
advantage of the opportunity to achieve
extend their enthusiasm into the practical environment too. The course
an NVQ level 2 qualification. Arlene
feedback we have received reflects their efforts and I’m genuinely pleased
elected for the Business Administration
qualification and Michelle decided on the
that as a team they’re already having an impact on training for our
Customer Service qualification. Both Staff
members in Scotland.”
members were visited on a regular basis
Here are just a few of the responses we’ve had from training delivered by the internal assessor from the
in Scotland.
assessment centre (JHP training) and at
each assessment visit the staff member
“…trainers were very good… best course yet by a mile…”
had to produce evidence of compliance
with the criteria applicable to each NVQ
- J McCort.
they were undertaking.
Michelle stated that by achieving her
“…the course was fast paced but in a way that got all the
NVQ she feels “My skills are now to a
relevant points in and I understood them. More relaxed
standard of a recognized qualification. It
gave me more confidence and made me
than any other refresher course which helps keep us
more aware of the customer’s needs and
interested… ” - D Dougan. how to deal with them”.
Arlene similarly feels the NVQ has been
“Best course I’ve been on so far. Practical work was very
of benefit, “being able to work towards
good as well” - C Kennedy.
this certification within the work
environment has enhanced my working
ability within the company. The company
has not lost valuable time as I was
assessed in the work place. Both the
Company and myself have benefited from
100
%
on P401 Exam!
this experience.”
Congratulations to AOH Ltd who employ Neil Redfern. – On completion of the NVQ programme
Neil gained a 100% pass mark in a recent P401 examination. each staff member received an NVQ level
P
ASS
This is the first time it has been achieved.
2 certificate in their chosen course issued
For more information on ARCA’s Training Courses visit
by the certification body Education
www.arca.org.uk/training
Development International.
arca & atac news 27
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