automatic
point of
data capture
sale
Honeywell
Dolphins
CASE STUDY
help drive greater car
parking efficiencies
Airparks is gaining major operational benefits through using ExPD specialist
parking control software, in conjunction with Honeywellʼs Dolphin 9500 mobile
computers and Zebra Technologiesʼ portable printers.
irparks specialises in
A
secured offsite airport
parking at airports across
the UK. Parking can be
pre-booked online, or
through a call centre. The company
operates parking sites at Birmingham,
Cardiff, East Midlands, Luton and
Manchester Airparks. All Airparks’ sites
have the Park Mark, ISO9001 and IIP.
In recent years Airparks has enjoyed a
period of substantial growth. To enhance
its customer service levels still further
and to reduce its operating costs, the
company looked at technological ways
of speeding up the throughput of
The complete end-to-end solution provides accuracy of vehicle tracking when retrieving
cars, auditing vehicles and car parks, provides lane allocation functionality, off-site (airport)
customers and monitoring the activity
meet-and-greet service, customer service handling, key handling, desk and mobile check
of staff. Previously, when a customer outs, and finally automatic barcode-based barrier control to ensure optimum security.
arrived at an Airparks site, they would
park in an arrival lane and walk to a note of any obvious damage. If the car ExPD developed specialist software –
reception building to be checked in. was accidentally parked in the wrong the ‘Park-It’ parking control system –
They would then be given handwritten lane, it would have to be found later and chose Honeywell’s Dolphin 9500
tags for the car, the keys and a by carrying out a manual search. mobile computer as the main hardware
receipt. The customer would then have This system therefore involved a time- solution. This ultra-slim, high-
to return to the car, attach the tag to its consuming checking-in process and performance model is powered by
mirror, lock the car and take the keys relied on handwritten key tags for Honeywell’s fourth generation Adaptus
back to the reception building. information about the car’s condition Imaging Technology. The Dolphin
and location. When Airparks decided incorporates a computer, digital
to automate the process, it contacted camera, and a triple-radio with
Automated process ExPD, a company that specialises in integrated wireless networks. It is
Airparks staff would later move the the supply and support of data light, ergonomic and rugged, and is
car to a block parking area, assigned collection solutions. ExPD is also a therefore expected to provide years of
to the collection date. They would business solution partner of Hand reliable performance, even in robust
manually record the new location of Held Products, a leading supplier of mobile applications. It is claimed to
the car on the key tag and make a image-based data capture systems. allow for the accurate scanning of >>
28 IT RESELLER – FEBRUARY/MARCH 2009
www.itrportal.com
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